Jaden Reed
Richland Hills,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead
Jersey Mike's
Hurst, TX
03.2023 - 09.2023
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Performed administrative tasks including filing documents, data entry.
Shift Leader
Smoothie King
Hurst, TX
08.2022 - 03.2023
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Handled emergency situations with composure and in accordance with company guidelines.
- Collaborated with management to set performance goals and evaluate progress.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Implemented strategies to take advantage of new opportunities.
Education
High School Diploma -
Citizens High School
Fleming Island, FLSkills
- Productivity monitoring
- Guest service
- Inventory management
- Relationship management
- Quality control
- Employee training
- Operations monitoring
- Workplace safety
- Daily reporting
- Conflict management
- Staff onboarding
- Staff supervision
- Shift leadership
- Sales monitoring
- Recruiting and interviewing
- Staff motivation
- Rules enforcement
Certification
- Food Handler Certification
- October2022 to Present
- Food Managers Protection Certification
- August2023 to Present
Timeline
Shift Lead
Jersey Mike's
03.2023 - 09.2023
Shift Leader
Smoothie King
08.2022 - 03.2023
High School Diploma -
Citizens High School