Jaden Renshaw
Warren,MI
Summary
Energetically advanced customer satisfaction at House Of Shamrocks, mastering cash handling and exceptional service. Cultivated repeat business through genuine engagement and upselling, demonstrating a strong work ethic and professional appearance. Excelled in high-pressure environments, significantly enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Server
House Of Shamrocks
2023.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions in a proficient manner to balance daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Checked guests' identification before serving alcoholic beverages.
Food Runner
House Of Shamrocks
2023.03 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Coordinated with kitchen staff in order to guarantee the accuracy of all food orders.
- Assisted customers with carry-out service.
Host
Texas Roadhouse
2022.02 - 2023.03
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
Host
Big Boy
2021.03 - 2021.12
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Server
Big Boy
2021.03 - 2021.12
- Managed multiple tables as well as side work projects without compromising service quality.
- Paid close attention to customers needs while serving the correct food and beverage orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Arts - Psychology
Macomb Community College
Warren, MI05.2028
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Professional Appearance
- Service prioritization
- Food Running
- Table Bussing
- Sales Techniques
Timeline
Server
House Of Shamrocks
2023.03 - Current
Food Runner
House Of Shamrocks
2023.03 - Current
Host
Texas Roadhouse
2022.02 - 2023.03
Host
Big Boy
2021.03 - 2021.12
Server
Big Boy
2021.03 - 2021.12
Bachelor of Arts - Psychology
Macomb Community College
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