Jaden Reynolds
Deer Park
Summary
Reliable worker whom is attentive and professional, looking to gain an entry-level position as an assistant within the broadcasting and communication field
Overview
6
6
years of professional experience
Work History
Patient Communications Operator
New York Cancer & Blood Specialists
04.2022 - Current
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Troubleshot issues with computer equipment and software to keep systems functional.
- Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
- Processed customer calls by accurately logging all pertinent information with OncoEMR.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Properly directed inbound calls in phone queues to improve call flow by 10%.
Promotions Team Member
Connoisseur Media Long Island
05.2019 - 07.2021
- Developed creative displays and signage to draw customers to products.
- Worked with sales department to promote company's five radio stations across events
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
- Maintained accurate records of promotional events and customer interactions.
- Worked with JBL and Shure audio systems to facilitate campus events
Runner
Legends @ Northwell Jones Beach Theater
06.2024 - Current
- Ran errands for various employees throughout company.
- Monitored supplies of key inventory items.
- Established rapport with customers by providing friendly and attentive service.
Education
Bachelor of Arts - Broadcasting And Mass Communication
SUNY College At Oswego
Oswego, NY12-2021
Skills
- Adobe Premiere
- Adobe Photoshop
- Adobe Audition
- Live broadcasting
- Control Board Operator
- FCC compliance
Timeline
Runner
Legends @ Northwell Jones Beach Theater
06.2024 - Current
Patient Communications Operator
New York Cancer & Blood Specialists
04.2022 - Current
Promotions Team Member
Connoisseur Media Long Island
05.2019 - 07.2021
Bachelor of Arts - Broadcasting And Mass Communication
SUNY College At Oswego
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