Summary
Overview
Work History
Education
Skills
Timeline
Generic

JADEN ROGERS

VALPARAISO,INDIANA

Summary

Proven leader and efficient problem-solver, I excel in team leadership and workflow coordination, demonstrated during my tenure at Brilliant Results Cleaning. With a strong work ethic and a focus on customer service, I consistently enhance customer satisfaction and operational efficiency. Skilled in risk management and coaching, I drive teams towards exceeding service goals.

Overview

5
5
years of professional experience

Work History

Certified Professional Cleaner

Brilliant Results Cleaning
Valparaiso, IN
03.2024 - Current
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Dusted furniture, machines or equipment.
  • Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Monitored inventory levels of supplies required for daily operations.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed multiple tasks simultaneously while adhering to strict timelines.
  • Monitored building security and safety by locking doors or avoiding hazards.

Customer Service Representative

Planet Fitness
LaPorte , INDIANA
09.2023 - 03.2024
  • Collected deposits or payments and arranged for billing.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Strengthened customer retention by offering discount options.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Eye Wear Consultant

My Eye Doctor
LaPorte , INDIANA
11.2020 - 07.2022
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
  • Maintained a clean and organized work area for customers' convenience.
  • Attended training sessions regularly in order to stay up-to-date on new products or services offered by the company.
  • Processed payments for purchases accurately utilizing point-of-sale systems.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Assisted customers in selecting frames that best fit their facial features and lifestyle.
  • Maintained records related to sales for store management.
  • Analyzed customer feedback data to identify areas of improvement within the store's operations.

Manager

Bigbee Coffee
North Judson, INDIANA
11.2019 - 10.2020
  • Produced thorough, accurate and timely reports of project activities.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

High School Diploma -

South Central High School
INDIANA
06-2019

Skills

  • Strong work ethic
  • Cashier training
  • Money handling
  • New hire training
  • Customer service
  • Upselling strategies
  • Opening and closing procedures
  • Workflow coordination
  • Sales forecasting
  • Conflict resolution
  • Problem-solving
  • Objection management
  • Cultural management
  • Management interaction
  • Coaching and mentoring
  • Customer focus
  • Team leadership
  • Risk management

Timeline

Certified Professional Cleaner

Brilliant Results Cleaning
03.2024 - Current

Customer Service Representative

Planet Fitness
09.2023 - 03.2024

Eye Wear Consultant

My Eye Doctor
11.2020 - 07.2022

Manager

Bigbee Coffee
11.2019 - 10.2020

High School Diploma -

South Central High School

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JADEN ROGERS