Jaden Silvey
Dallas,TX
Summary
Dedicated hospitality aspirer with previous experience in hotel front desk operations. Proven ability to provide exceptional guest service, manage reservations, and collaborate effectively with staff. Outgoing and enthusiastic about serving guests and contributing to a positive hotel experience.
Overview
3
3
years of professional experience
Work History
Digital Marketing Intern, Barista
Fourteen Eighteen Coffee
06.2023 - Current
- Demonstrate outstanding quality assurance raising customer ratings by 11% in a 6 month period
- Encourage customer loyalty through promoting rewards program, enhancing customer retention by 20%
- Assisted in managing corporate social media channels
Front Desk Associate
NOUN Hotel
09.2022 - 04.2023
- Facilitated check in/out process and engaged with guests throughout stay to upsell room upgrades, amenities, and additional services, increasing daily sales revenue by ~28%
- Collaborated with marketing team to create promotional materials, and special offers including game day packages, significantly boosting room occupancy by 73%
Front Desk Agent
YMCA
04.2021 - 09.2022
- Maintained accurate records of guest information, payments, and memberships using Daxko management software systems
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
- Oversaw fast-paced front desk operations and guests needs at busy facility
Education
BBA - Marketing
University of Oklahoma
Norman, OK05.2023
Skills
- Hospitality
- Guest Relations
- C#
- Data Analysis
- Digital Marketing
- MS Excel
- Market Research
- SAP
- SQL
- Social Media Marketing
Projects
Digital Marketing Campaign
Fourteen Eighteen Coffee
January 2024-Present
- Volunteered to create content calendars and posting schedules to enhance online retention and engagement
- Utilized situational analysis and the marketing mix to foresee growth in online engagement by 1.8% in 3 months
- Grew social media following by 8.6% in 5 months by implementing the digital marketing plan
Maximize Occupancy Project
NOUN Hotel
September 2022-April 2023
- Developed partnerships with local businesses and attractions to offer exclusive deals and packages
- Collaborated with campus organizations to host events and meetings at the hotel
- Improved guest satisfaction through targeted promotions and enhanced amenities
ORGANIZATIONS
Public Relations Coordinator
Delta Sigma Pi - Beta Epsilon Chapter
November 2021-May 2023
- Worked alongside Exec team to organize and publicize events, workshops, and networking opportunities, overseeing a budget of $1,200 per semester
Student Volunteer/Team Lead
OU Big Event
Other Organizations: University of Oklahoma Marching Band, American Marketing Association, MIS Student Association
Timeline
Digital Marketing Intern, Barista
Fourteen Eighteen Coffee
06.2023 - Current
Front Desk Associate
NOUN Hotel
09.2022 - 04.2023
Front Desk Agent
YMCA
04.2021 - 09.2022
BBA - Marketing
University of Oklahoma
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