Jaden Tuggle
Snellville,GA
Summary
A results-oriented professional with a diverse background in Warehouse Operations, and Customer Service. I have proved that I am able to conceptualize, plan and manage successful business operations all while handling multiple projects simultaneously with a high degree of accuracy. additional experience in customer service, parcel delivery service operations, and inventory management. Lastly, I am dedicated, well organized, highly communicative, and detail-oriented team player, and I know at any company I work for I will add to their success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Online Fulfillment Assistant
Walmart
10.2022 - Current
- Enhanced order accuracy by diligently reviewing and validating customer information.
- Expedited order fulfillment with systematic inventory management and product retrieval.
- Maintained accurate inventory records to ensure availability of products for online customers.
- Streamlined return processes for increased customer satisfaction and repeat business.
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
- Resolved customer inquiries promptly, providing detailed information about products and services.
Warehouse Associate
Amazon
05.2021 - 09.2022
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
Customer Service Representative
Keybank
04.2020 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lifeguard
Mountain Park Aquatic Center
06.2018 - 07.2019
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Education
Shiloh High School
Snellville, GASkills
- Coding Proficient
- Technical literacy
- Trustworthy individual
- Patience
- Attentiveness
- Clear communication skills
- Ability to use positive language
- Time management skills
- Ability to 'read' customers
- Shipping coordination
- Warehouse Operations
- Cross-Functional Teamwork
- Order Picking
- Loading and unloading
- Customer Service
- Material Handling
- Physical Stamina
- Flexible Schedule
- Heavy Lifting
- Order execution
- Order Accuracy
References
REFERENCES AVAILABLE UPON REQUEST
Certification
- Cybersecurity Fundamentals Micro-Credential, Purdue University Global
July 2022- October 2023
Cybersecurity Micro- Credential
Foundational understanding of the important areas of cybersecurity to include ethical hacking, forensics, cryptography, and IT systems auditing and assessments.
Timeline
Online Fulfillment Assistant
Walmart
10.2022 - Current
Warehouse Associate
Amazon
05.2021 - 09.2022
Customer Service Representative
Keybank
04.2020 - 05.2021
Lifeguard
Mountain Park Aquatic Center
06.2018 - 07.2019
Shiloh High School