Jaden Wagoner
Willmar,MN
Summary
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
CentraCare
04.2024 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collaborated with other departments to guarantee customer satisfaction.
Guest Service Advocate
Target
11.2022 - 04.2024
- I help guests with returns
- This also includes bringing out drive ups to guests and defecting out specific returns
- I am the front end closer on Sunday and Monday nights
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Operations Support Technician
The Cheesecake Factory
04.2022 - 08.2022
- I reconcile invoices, help staff with whatever necessary & do daily balancing
- Enhanced team productivity by providing ongoing technical support and training for staff members.
- Assisted in the development of performance metrics to track progress towards operational goals and objectives.
- Contributed to a positive work environment through active participation in team meetings, trainings, and initiatives.
- Resolved complex issues quickly by applying analytical skills and practical problem-solving techniques.
Cashier
Arrowwood Lodge at Brainerd Lakes
01.2020 - 03.2020
- I was a cashier at the Arrowwood lodge in Baxter Mn for a few months before I was laid off with the Covid scare
- This job helped me become more confident in busy, high traffic situations and also helped further my customer service experience
Sales Associate
T.J. Maxx
08.2019 - 03.2020
- I was a sales associate and cashier at the tj Maxx in Baxter Minnesota as my most recent job, this position gave me the customer service and sales knowledge that I possess today
Hostess/Cashier
Perkins Restaurants & Bakery
05.2018 - 02.2019
- At Perkins I was a hostess/cashier training to become a server
- I worked there for nearly a year, however they ended up not giving me as many hours as I would have liked so I knew I needed to look for another job with more flexible hours
- I really enjoyed working there because I learned more about customer interaction and food safety
Education
High school diploma - GED
Brainerd Senior High School
Brainerd, MN05.2019
Skills
- Cashiering
- Cash Handling
- Host/Hostess
- Food Safety
- Cleaning Experience
- Customer Service
- Computer Skills
- Food Service
- Business Management
- Retail Sales
- Serving Experience
- Merchandising
- Restaurant Experience
- POS
- Time management
- Basic math
- Leadership
- Restaurant Management
- Communication skills
- Cake decorating
- Management
- Complaint resolution
- File coordination
- Staff education and training
- Assertiveness
- Call center experience
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Customer Service Assistant
CentraCare
04.2024 - Current
Guest Service Advocate
Target
11.2022 - 04.2024
Operations Support Technician
The Cheesecake Factory
04.2022 - 08.2022
Cashier
Arrowwood Lodge at Brainerd Lakes
01.2020 - 03.2020
Sales Associate
T.J. Maxx
08.2019 - 03.2020
Hostess/Cashier
Perkins Restaurants & Bakery
05.2018 - 02.2019
High school diploma - GED
Brainerd Senior High School