Jaden Williams
Antioch,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier Receptionist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ED Receptionist
Kaiser Permanente
03.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
Receptionist Clinic
Kaiser Permanente
08.2022 - 03.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Educated patients on the COVIC-19 guidelines to prevent the spread of the disease.
Retail Team Member
FedEx Office Print & Ship Services
09.2020 - 03.2022
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
Education
No Degree - Vocational Nursing
Gurnick Academy of Medical Arts
Concord, CA07.2024
High School Diploma -
Deer Valley High School
Antioch, CA07.2017
Skills
- FOOI Trained
- Organization Skills
- Information Protection
- Documentation and Reporting
- Tech-Savvy
- Telephone Skills
- Customer/Client Relations
- Customer Service
- Problem Solving
- Excellent Communication
- Payment Processing
- Greeting and Seating Clients
Certification
- BLS Certified with Blue Cross
Timeline
ED Receptionist
Kaiser Permanente
03.2023 - Current
Receptionist Clinic
Kaiser Permanente
08.2022 - 03.2023
Retail Team Member
FedEx Office Print & Ship Services
09.2020 - 03.2022
No Degree - Vocational Nursing
Gurnick Academy of Medical Arts
High School Diploma -
Deer Valley High School