Jadenray Rivera
Summary
Dynamic Turbocharger Technician at Commonwealth Turbocharger Solutions with strong mechanical knowledge and exceptional customer service skills. Proven ability to enhance efficiency through attention to detail and effective troubleshooting, resulting in increased customer satisfaction. Adept at preventive maintenance and committed to maintaining OSHA compliance in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Turbocharger Technician
Commonwealth Turbocharger Solutions
03.2025 - Current
- Operated tools and equipment safely to complete tasks efficiently.
- Assisted in troubleshooting technical issues to support team operations.
- Learned and adhered to safety protocols to maintain workplace safety standards.
- Supported routine maintenance of equipment to ensure optimal performance.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Documented procedures and guidelines for equipment usage and maintenance.
- Attended training sessions to enhance technical skills and knowledge base.
- Contributed to inventory management by tracking supplies and reporting shortages.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Specialized Consultant
Oakley Vault
09.2023 - 02.2025
- Conducted research to support client projects and improve strategic recommendations.
- Analyzed data to identify trends and inform decision-making processes for clients.
- Assisted in developing presentations and reports for stakeholder engagement meetings.
- Collaborated with team members to streamline project workflows, enhancing efficiency.
- Supported project management through effective communication and documentation practices.
- Engaged with clients to gather feedback and refine service offerings based on needs.
- Learned industry best practices to contribute to solution development effectively.
- Adapted quickly to changing project requirements, maintaining focus on client objectives.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
Sales Associate
Perfume Outlet
06.2022 - 08.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Handled customer inquiries and resolved issues promptly, fostering customer satisfaction and loyalty.
- Organized merchandise displays to create appealing shopping environments that drove engagement.
- Monitored inventory levels, assisting in restocking efforts to ensure product availability for customers.
- Participated in training new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Dollar General
07.2020 - 05.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Education
Bachelor of Science - Audio Production Engineering
Full Sail University
Winter Park, FL02-2024
High School Diploma -
Warhill High School
Williamsburg, VA06-2020
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Installation and repair
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- OSHA compliance
- Tech-Savvy
Timeline
Turbocharger Technician
Commonwealth Turbocharger Solutions
03.2025 - Current
Specialized Consultant
Oakley Vault
09.2023 - 02.2025
Sales Associate
Perfume Outlet
06.2022 - 08.2023
Sales Associate
Dollar General
07.2020 - 05.2022
Bachelor of Science - Audio Production Engineering
Full Sail University
High School Diploma -
Warhill High School
Similar Profiles
Ms.Usa SittikanMs.Usa Sittikan
Senior Manager,Accounting & Planning. at Mitsubishi Turbocharger Asia Co.,Ltd.Senior Manager,Accounting & Planning. at Mitsubishi Turbocharger Asia Co.,Ltd.
ARVA A WHITELOWARVA A WHITELOW
Procurement / Logistics Assistant Manager, Engine Sales at Mitsubishi Turbocharger and Engine America, INC.Procurement / Logistics Assistant Manager, Engine Sales at Mitsubishi Turbocharger and Engine America, INC.
ALEXIS GROMBOLALEXIS GROMBOL
Administrative Assistant at North American TurbochargerAdministrative Assistant at North American Turbocharger
Devin FlorenceDevin Florence
Turbocharger Technician at Pure TurbosTurbocharger Technician at Pure Turbos
BRANDON OUIMETBRANDON OUIMET
Turbocharger Technician at Fleece Performance EngineeringTurbocharger Technician at Fleece Performance Engineering