Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Ja'Derek Goldsby

Las Vegas

Summary

Seeking an opportunity in the aviation industry to become an Airline Manager or Airport Operations Manager.

Dependable and proactive individual with keen eye for detail and strong commitment to safety practices. Possesses foundational knowledge in safety regulations and hazard identification, paired with analytical and problem-solving skills. Dedicated to ensuring safe and compliant workplace environment.

Overview

11
11
years of professional experience

Work History

Crew Scheduler

Allegiant Air
10.2023 - Current
  • Ensure crew member assignments are in accordance with the applicable FAR’s and Allegiant Air Pilot Work Rules
  • Interface with other departments to adequately plan and coordinate assignments for crew members for all scheduled, chartered and ad-hoc flights
  • Maintain the day-to-day crew schedules
  • Work in conjunction with the Training Department to assign IOE with qualified check airmen and check Flight Attendants; Maintain continuous surveillance of crew legalities
  • Award and cover non-routine time off requests such as vacation, leaves, sick, and trip trades
  • Provide a written pass down to the following crew-scheduling shift

Airport Operations Officer- Landside

City Of Dallas
06.2022 - 10.2023
  • My job is to assist, support, and help airlines with various requests, fuel or lavatory spill calls, custodial spills, and appropriate reporting methods for incidents; effectively uses communications software and systems to send messages to personnel and handle personnel or patron situations
  • Answer, respond to, and help customers and patrons using the airport with all manner of questions, or concerns
  • Creating a ORM safety schedule for myself and fellow officers to attend on a weekly basis
  • I was also charged with creating work orders for any damage to the airport that could cause injury as well as confirming the work order was completed
  • Maintained written log of significant events and actions during shift.
  • Reduced wait times for passengers by streamlining security checkpoint processes, ensuring positive customer experiences.
  • Managed emergency situations effectively, resulting in minimal impact on airport operations and passenger experience.
  • Ensured compliance with federal regulations by conducting regular audits of airport facilities and processes.
  • Conducted thorough inspections of facilities regularly, identifying potential hazards or maintenance needs proactively.
  • Partnered with local law enforcement agencies to create a safer airport environment for all users.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.

Flight Coordinator

GateGourmet
03.2022 - 06.2022
  • My job was to complete and assemble food and airline equipment items according to customer requirements
  • Assembles flight components according to airline specifications
  • Keeps production areas in compliance with sanitation standards and customer requirements
  • Documents inventory in compliance with requirements
  • A Coordinator coordinates meal counts with customer counts for each day’s flights
  • Ensures assigned flights are reviewed with the customers’ onboard service crew
  • If required, check the flight inside the unit for the flight being reviewed on the field
  • Handles calls, keeps logs, communicates problems and delays, and handles relevant paperwork communicates with the onboard service staff about flight components, passenger counts, special meals, crew meals, etc
  • Communicate effectively with supervisors and co-workers

Manager on Duty (MOD)/ Supervisor

Kroger
10.2018 - 07.2021
  • My job is to close or open the store while ensuring all departments in the store are operating correctly and efficiently
  • Receive any trucks that bring product to our store and check the accuracy of each pallet of items
  • Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Shift Leader

Pollo Tropical
08.2014 - 07.2017
  • Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service
  • Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures
  • Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation
  • Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant
  • Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents
  • Investigates, resolves and responds to guest complaints

Education

B.S - Aviation Management

Texas Southern University
Houston, TX
05.2021

Skills

  • Expertise in FAA rules and regulations
  • Ability to adapt to any software required for work
  • Quick learner
  • Hard worker
  • Ability to work well under pressure
  • Ability to work as an individual or in a group setting
  • Strong decision-making
  • Communication and coordination
  • Deadline oriented
  • Customer service focus
  • Adaptability to change
  • Conflict resolution techniques
  • Strong verbal and written communication
  • Customer service management
  • Attention to detail
  • Rules enforcement
  • Computer literacy

Leadership Experience

  • Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality
  • Ability to inspire others to reach their full potential

Communication Skills

  • Strong written and verbal communication skills
  • Ability to receive constructive criticism and adjust accordingly

Timeline

Crew Scheduler

Allegiant Air
10.2023 - Current

Airport Operations Officer- Landside

City Of Dallas
06.2022 - 10.2023

Flight Coordinator

GateGourmet
03.2022 - 06.2022

Manager on Duty (MOD)/ Supervisor

Kroger
10.2018 - 07.2021

Shift Leader

Pollo Tropical
08.2014 - 07.2017

B.S - Aviation Management

Texas Southern University

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Ja'Derek Goldsby