Jade Rodriguez
West Hollywood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to learn and contribute skills in leadership by applying management skills to a new endeavor. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Manager of ADR Services
American Arbitration Association
Los Angeles, CA
08.2021 - 03.2024
- Managed ADR Services in Construction/Commercial/Home Construction division.
- Collaborated with Construction Team, developed training plans, delegated tasks, and managed hundreds of cases.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within the organization.
Case Administrator II
American Arbitration Association
Fresno, CA
05.2018 - 08.2021
- Case administrator on Multi-Case Filing Team.
- Managed thousands of individual Consumer and Pro-Se cases, ensuring accurate documentation and organization of files for easy access.
- Hosted hundreds of Zoom calls and trained case assistants.
- Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
- Improved case management efficiency by streamlining administrative processes and implementing new tracking systems.
Case Assistant
American Arbitration Association
Fresno, CA
04.2017 - 05.2018
- Assisted with various projects for Consumer Assistant Vice President, and managed a Mediation Program, along with individual cases.
- Increased efficiency in case management through diligent attention to detail and thorough recordkeeping.
- Contributed to positive work environment by fostering strong relationships with colleagues and demonstrating proactive approach to problemsolving.
- Maintained client confidentiality at all times, preserving trust and upholding ethical standards within the organization.
Education
In Progress - Undetermined
Fresno City College
Fresno, CAHigh School Diploma -
Buchanan High School
Clovis, CA06.2016
Skills
- Prism
- Microsoft Word/Excel and Google Docs
- Adaptability
- Open to development
- Attention to detail
- Good verbal and written communication
- Collaboration
- Recipient of AAA Incentive Award for 6 consecutive quarters
- Operations management
- Professional customer service
Hobbies and Interests
- Watercolor/oil painting and Ceramics
- Interested in art, foreign languages (learning Spanish), and listening to podcasts (unsolved mysteries and pop culture)
Timeline
Manager of ADR Services
American Arbitration Association
08.2021 - 03.2024
Case Administrator II
American Arbitration Association
05.2018 - 08.2021
Case Assistant
American Arbitration Association
04.2017 - 05.2018
In Progress - Undetermined
Fresno City College
High School Diploma -
Buchanan High School