Jadesha Nelson
Lakeland,FL
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Competent Laboratory Assistant well-versed in equipment calibration, specimen preparation and sample testing. Forward-thinking and hardworking team player with extensive experience working in labs and performing thorough research. Familiar with automated lab equipment laboratory information systems.
Overview
9
9
years of professional experience
Work History
Lab Assistant
Watson Clinic
Lakeland
04.2023 - Current
- Monitored quality control measures for accuracy of test results.
- Organized and managed inventory of reagents and other materials used in the lab.
- Performed preventive maintenance on laboratory equipment to ensure optimal performance.
- Maintained accurate records of collected specimens and test results.
- Processed samples accurately and efficiently.
- Assisted in the training of new phlebotomists.
- Verified patient information prior to specimen collection.
Phone Representative
Statefarm
Florida
11.2022 - 04.2023
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Processed orders and returns over the phone while ensuring accuracy of information entered into system.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
- Verified account information during each call to ensure accuracy in order processing or other transactions.
- Utilized problem solving skills in order to resolve complex customer inquiries.
Patient Service Representative
Watson Clinic
Lakeland
06.2022 - 11.2022
- Answered incoming calls in a professional manner.
- Sorted and distributed incoming mail daily.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Reviewed patient accounts for accuracy on a regular basis.
- Scanned documents into electronic health record system as needed.
Patient Service Representative
CDMC
Florida
11.2021 - 02.2022
- Sorted and distributed incoming mail daily.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
Assistant Manager/Medical Assistant
Exodus Women's Center
05.2017 - 10.2020
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
Financial Services Representative
GC Works Inc
Lakeland
03.2017 - 05.2017
- Analyzed financial data to identify opportunities for increasing profitability.
- Ensured that all customer inquiries were answered promptly and completely.
- Educated customers about different types of products available from the company's portfolio.
- Processed transactions quickly and accurately in accordance with established procedures.
Medical Assistant
Lakeland Regional Health
Lakeland
06.2015 - 06.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Education
Medical Assistants - Medical Assistants
Florida Technical College
Lakeland, FL02.2016
Diploma - Diploma
Tenoroc High School
Lakeland, FL06.2012
Skills
- Documentation compliance
- Specimen handling protocols
- Specimen Processing
- Sample checking
- Documentation requirements
- Advanced word processing
- Rapid tests
- Excellent lab practices
- Sterilization procedures
- Phlebotomy
- Product and service knowledge
- Employee Performance Evaluations
- Microsoft Office expertise
- Orientating and training
- Employee engagement
- Data Entry
- Medical Terminology
- HIPAA Compliance
- Indirect Patient Care
- Procedure Assistance
- Payment Collection
- Patient Scheduling
- Medical Billing
- Electronic Medical Records
- Medical terminology knowledge
- Appointment Setting
- Insurance Claims
- Vital signs monitoring
- Sterilization techniques
- Insurance Verification
- OB/GYN procedures
Timeline
Lab Assistant
Watson Clinic
04.2023 - Current
Phone Representative
Statefarm
11.2022 - 04.2023
Patient Service Representative
Watson Clinic
06.2022 - 11.2022
Patient Service Representative
CDMC
11.2021 - 02.2022
Assistant Manager/Medical Assistant
Exodus Women's Center
05.2017 - 10.2020
Financial Services Representative
GC Works Inc
03.2017 - 05.2017
Medical Assistant
Lakeland Regional Health
06.2015 - 06.2016
Medical Assistants - Medical Assistants
Florida Technical College
Diploma - Diploma
Tenoroc High School
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