Ja’Detrus (JD) Hamilton

Results-driven with strong business practices, excellent customer service, and management skills coupled with the ability of creating a brand of leadership that is strong, respected and effective.

• Environmental Service Systems, Project Manager, 01/04/21, Present, Recruit and hire employees to assure accounts are properly staffed according to contract specifications, Determine work procedures and prepare schedules while ensuring the account stays within the labor budget, Conduct new hire orientation and job training, to assure employees perform tasks efficiently, Assist employees in customer relation problems, and coaching and counseling to empower great success., Establish relationships with customers by visiting accounts regularly to assure the highest quality of service, Monitor assigned accounts for work order opportunities that can be added to the contract, Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• SPATCO, Billing & Dispatch Supervisor, 09/18/18, 09/03/20, Review and upload invoices into customer online portals, Enter service request emails and assign to appropriate branches, Supervisor personnel in order to address questions, problems, and request for service, Enter technician text and parts for service calls, code invoices, review and verify accuracy of calls, Track matrix and ensure billing turnaround is under projected time frame, Keep customer portals clean and under required amount, Organize workflow and ensure coverage and understanding of responsibilities, Set goals for performance and deadlines in ways that comply with company’s and departments plan and vision
• UNC, Patient Account Supervisor, 04/01/16, 08/31/18, Compiles and organized statistical data related to staff productivity and quality weekly, Resolve billing issues and insurance pending claims and denials, Ensured accounts are billed and followed accurately, timely, and in a compliant manner, Supervise and control the billing to all third party agencies, Reviewed trial balance reports as needed for monitoring staff performance, and/or adjustments
• Peachtree Orthopedics, Operational Supervisor, 10/07/12, 04/30/16, Direct Supervisor of 22 employees, Establish work procedures and standards to improve efficiency and effectiveness, Maintain working knowledge and compliance of HIPAA, OSHA, and other regulations, Knowledgeable of coding procedures and familiarity with Medicaid, Medicare, and billing procedures, Manage and coordinate administrative and clinical services for the entire physician office, Ensured timely billing and accuracy of services provided