Jadi Johnson
Sterling Heights,MI
Summary
Highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and outstanding interpersonal skills. Proven track record of utilizing exceptional problem-solving and out-of-the-box thinking capabilities to contribute to the team's success and find innovative solutions for day-to-day challenges.
Overview
4
4
years of professional experience
Work History
Platform Operations Manager (Remote)
JellySmack
Los Angeles, CA
09.2021 - Current
- Tackled a range of platform challenges such as successful resolution of issues related to page on-boarding/ off-boarding, Monetization as well as Demonetization. Developed suitable solutions for addressing not only video and page-level performance concerns but also recovering hacked pages while ensuring necessary verification.
- Examine daily data reports to spot trends within performance metrics that influenced monetization and demonetization.
- Collaborate with senior leadership by generating weekly reports during partner platform meetings, offering suggestions for corrective actions and improvements.
- Provided Jellysmack staff with guidance, training, and support to effectively achieve company objectives.
- Developed and executed operational processes to achieve compliance with quality benchmarks.
- Collaborated with platform partners to lead cross-functional teams in problem-solving activities/training aimed at process improvements and successful new product launches.
- Coordinated with Performance Managers, Creator Success Managers, Brand Safety, and Platform Partners for streamlined operations and solutions.
- Conducted regular reviews of existing platform products and procedures to identify continuous improvement opportunities.
- Successfully managed a small team of contractors, maximizing productivity while upholding stringent quality standards.
- Successfully utilized technical skills to design and implement automated systems for the operations department, incorporating Monday, Notion, Sales Force, and Slack integrations.
- Resolved creator complaints promptly, ensuring optimal customer satisfaction.
- A team player who has a strong ability to problem-solve, think outside the box and provide effective solutions to day-to-day obstacles.
Mortgage Loan Originator
Quicken Loans
Detroit, MI
11.2020 - 08.2021
- Effectively handled loan origination and collaborated with senior-level credit officers on intricate loan applications.
- Delivered expert mortgage loan advice and guidance to help clients make informed decisions.
- Kept a watchful eye on market conditions concerning interest rates and regulatory changes
- Researched, evaluated, and identified optimal loan products for diverse customer needs.
- Facilitated problem-solving for challenges encountered in loan processing.
- Helped clients obtain essential documentation for loan approval procedures.
- Ensured the accuracy and completeness of borrower documents by meticulously reviewing items such as tax returns, bank statements, and employment history.
- Assessed eligibility of loans by analyzing the financial data submitted by customers.
- Maintained adherence to guidelines and standards when processing loan applications.
- Successfully negotiated terms of loans with borrowers or their representatives while upholding company protocols.
- Adhered to state legal guidelines to finalize closing documents and facilitate timely loan fundings.
On-Site Property Manager
Golden Cities Management
Carlsbad, CA
12.2019 - 05.2021
- Led a cross-functional team consisting of leasing agents, maintenance personnel, custodians, and security staff.
- Regularly inspected the building and grounds to pinpoint areas requiring maintenance support.
- Served as the primary point of contact for handling tenant concerns and ensuring their prompt resolution.
- Achieved compliance from tenants by strictly enforcing rules on noise levels and parking restrictions.
- Maintained accurate records of rental income and property occupancy levels.
- Processed lease applications and conducted background checks on potential tenants.
- Negotiated cost-effective contracts with vendors to enhance service quality.
- Developed effective partnerships with legal counsel to resolve issues related to rental contracts and conflicts between tenants and landlords.
- Implemented a comprehensive marketing strategy to advertise available units in both print media and online listings sites such as Apartments.com.
- Coordinated property events such as open houses and community gatherings.
- Successfully facilitated the completion of move-in and move-out procedures by coordinating walkthroughs with tenants.
- Successfully managed incoming calls by attentively responding to inquiries across various channels, employing strong active listening capabilities and adept open-ended questioning tactics to promptly resolve concerns.
- Managed the production process for annual rent, operating expense, and real estate tax adjustments.
Education
Associate of Arts - Business Administration And Management
Mira Costa College
Oceanside, CA06-2016
Skills
- Platform Monetization
- Market research, forecasting, and analysis
- Performance Management
- Operations Management
- Workflow Optimization
- Process Improvement
- Performance Monitoring
- Program Administration
- Performance reporting
- Inventory Management
- Salesforce
- Excel
- MS Office
- YouTube Asset Management Certified
- YouTube Content Ownership certified
References
References available upon request.
Timeline
Platform Operations Manager (Remote)
JellySmack
09.2021 - Current
Mortgage Loan Originator
Quicken Loans
11.2020 - 08.2021
On-Site Property Manager
Golden Cities Management
12.2019 - 05.2021
Associate of Arts - Business Administration And Management
Mira Costa College
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