JADIA BELLAMY
Lake City,FL
Summary
Experienced professional with excellent customer service, communication, time management and multitasking abilities. Effective in interviewing, investigating, compiling comprehensive reports and documenting finding.
Overview
9
9
years of professional experience
Work History
Owner
Jai&Co Brand Design Studio
06.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Interacted well with customers to build connections and nurture relationships.
- Expedited task completion by utilizing multitasking skills and prioritizing assignments accordingly.
Admissions Officer III
University of Florida(Distance Education Service Center)
11.2019 - 06.2021
- Promoted from Admissions Officer II for exceeding recruitment goals and supporting University of Florida's mission and culture by displaying knowledge, collaboration, integrity, customer focus, and excellence
- Continued with same duties as Admissions Officer II with the additional duty of managing the day-to-day operations of DESC's admissions department
- Generated and analyzed detailed reports analyzing trends in enrollment patterns, providing valuable insights to inform strategic planning efforts.
- Evaluated performance metrics regularly, identifying areas for improvement within the admissions department''s operations.
- Mentored junior admissions staff members, sharing best practices and providing guidance on navigating complex institutional policies.
Admissions Officer II
University of Florida(Distance Education Service Center)
11.2019 - 12.2020
- Recruited and evaluated prospective UF applicants to campus partner programs
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Established and maintained effective working relationships with campus partners through effective
communication, collaboration, and customer service. - Assisted with the development and implementation of training databases, process workflows, and CRM
system (Salesforce) enhancements. - Monitored and maintained the progress of prospective students and applicants via CRM (Salesforce) system
- Maintain confidentiality of all FERPA protected information related to prospective students, applicants,
and admitted students - Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
- Ensured timely completion of assigned tasks through effective time management skills.
Contract Analyst II
Florida Department of Transportation
07.2018 - 11.2019
- Served as a point of contact between contractors and Department of Transportation's (DOT) District Contracts Administration.
- Established and maintained effective working relationships with internal staff, contractors, and the general public through effective communication, collaboration, and customer service.
- Prepared bid proposal packages to solicit contractor bids for maintenance and construction projects
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Collaborated closely with legal counsel during contract drafting stages to mitigate risks associated with contractual agreements.
- Educated contractors and the general public of DOT's bidding process, regulations, policies, and procedures
- Maintained a high level of industry knowledge by staying updated on regulatory changes affecting contracts.
- Enhanced contract compliance by meticulously reviewing and analyzing contractual documents.
- Stored and filed contract documents in orderly, organized systems.
- Facilitated communication between involved parties to enable timely contract sign-off.
Medical Malpractice Investigator
Florida Department of Health
04.2018 - 07.2018
- Promoted from Investigation Specialist II for exceeding goals and supporting Department of Health’s mission and culture of promoting innovation, collaboration, accountability, responsiveness, and excellence
- Continued with same duties as Investigation Specialist II with additional duty of investigating medical professions under the jurisdiction of the Department of Health
- Mentored new employees
- Acted as Interim Manager when Investigation Manager was out of office
Investigation Specialist II
Florida Department of Health
11.2015 - 04.2018
- Investigated complaints of alleged violations of Florida Statutes and Board rules involving allied professions under the jurisdiction of the Department of Health\
- Established and maintained effective working relationships with internal staff, local law enforcement agencies, local health facilities and other government agencies through effective communication, collaboration, customer service, and respect
- Identified and interviewed complainants, witnesses, and subjects related to investigations
- Assisted other departments as needed for cross-functional investigations, ensuring seamless cooperation and coordination among teams.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Maintained confidentiality of all ongoing and past investigations
- Educated the general public of the possible violation of state statutes, rules, and regulations regulating professions under the Department's jurisdiction
- Created, organized, and maintained complete files of case information and evidence.
Revenue Specialist II
Florida Department of Revenue
07.2015 - 11.2016
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Provided exceptional customer service by addressing queries and concerns of clients in a timely manner.
- Documented and monitored case data and progress in the Department’s Child Support Program database.
- Utilized advanced research techniques to gather pertinent information from various sources, improving case outcomes.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Attended professional development workshops to stay current on policies and procedures within the child support enforcement field.
- Educated potential clients and the general public of the Department’s Child Support Program services, polices, and procedures skills.
- Established and maintained effective working relationships with clients, employers, local government agencies, and other state's Child Support Programs through communication, collaboration, customer service, and respect.
Education
Master of Science - Education
Capella University
Minneapolis, MNBachelor of Arts - English Literature
Florida State University
Tallahassee, FLSkills
- Customer Service
- Time Management
- Data Collection and Maintenance
- Relationship Building and Management
- Conflict Resolution
- Salesforce
- Report Writing
- Verbal and written communication
- Interview techniques
Timeline
Owner
Jai&Co Brand Design Studio
06.2021 - Current
Admissions Officer II
University of Florida(Distance Education Service Center)
11.2019 - 12.2020
Admissions Officer III
University of Florida(Distance Education Service Center)
11.2019 - 06.2021
Contract Analyst II
Florida Department of Transportation
07.2018 - 11.2019
Medical Malpractice Investigator
Florida Department of Health
04.2018 - 07.2018
Investigation Specialist II
Florida Department of Health
11.2015 - 04.2018
Revenue Specialist II
Florida Department of Revenue
07.2015 - 11.2016
Master of Science - Education
Capella University
Bachelor of Arts - English Literature
Florida State University
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