Jadiel Castro
Carson City,NV
Summary
Dedicated barista with strong customer service skills. Experienced in managing busy periods and fostering a welcoming atmosphere, ensuring prompt problem resolution and effective communication.
Overview
3
3
years of professional experience
Work History
Barista
Carson City School District
Carson City, Nevada
09.2023 - Current
- Prepared and served coffee beverages to students and staff daily.
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
- Managed morning rush of customers daily, delivering efficient and levelheaded service to maintain customer satisfaction.
- Welcomed customers warmly upon entry to the coffee station. and took orders for coffee drinks, food items, and other beverages.
- Engaged with customers to provide information and enhance their experience, fostering a welcoming atmosphere within the school environment.
- Trained new baristas on beverage preparation techniques and customer service standards, ensuring consistency in quality and service.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Operated espresso machines and other equipment following safety protocols.
- Maintained cleanliness and organization of the coffee station and surrounding areas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in inventory management by tracking supplies and placing orders.
Education
High School Diploma -
Carson High School
Carson City, NV06-2027
Skills
- Equipment operation
- Inventory management
- Food running
- Cash handling
- Customer service
- Team collaboration
- Problem resolution
- Attention to detail
- Effective communication
- Time management
- Professional demeanor
Timeline
Barista
Carson City School District
09.2023 - Current
High School Diploma -
Carson High School