Jadien Betten
Bonita Springs,FL
Summary
Dynamic Food and Beverage Director with a proven track record in delivering exceptional client services and managing high-performing teams. Expertise in wine knowledge and adherence to service standards ensures the highest level of guest satisfaction, even during peak seasons. As a member of the Court of Master Sommeliers and a Food Safety Certified Manager, commitment to excellence in food safety and beverage service is paramount. Open to relocation and authorized to work in the U.S. for any employer, ready to bring passion and leadership to new opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Troon at Bonita National
07.2022 - 10.2025
- Oversaw daily operations of the restaurant, banquet services, and bar, ensuring high standards of food and beverage quality.
- Designed and developed unique menus in collaboration with culinary staff to enhance customer satisfaction and brand identity.
- Managed all aspects of staffing including hiring, scheduling, training, and payroll for front- and back-of-house teams.
- Ensured compliance with all food safety and health regulations, and created internal policies to support a safe, efficient workplace.
- Handled customer complaints and concerns with professionalism, consistently achieving positive resolutions and improved guest experiences.
- Maintained accurate financial records and prepared regular reports to monitor performance and control costs.
- Managed inventory, placed food and beverage orders, and ensured cost-effective purchasing and waste reduction.
- Implemented progressive disciplinary procedures, supervised staff performance, and coordinated daily opening and closing duties.
- Strategically organized floor plans and work zones to maximize service efficiency during peak business hours.
General Manager
STEVIE TOMATO'S SPORTS PAGE
01.2021 - 09.2022
- Directed daily operations of a high-volume restaurant, ensuring efficient service and exceptional food quality across all departments.
- Led and developed a team of 40+ staff members, overseeing hiring, onboarding, training, scheduling, and performance management.
- Developed and implemented operational policies and procedures to improve workflow, boost productivity, and enhance the guest experience.
- Monitored financial performance, including budgeting, cost control, labor management, and P&L analysis to drive profitability.
- Ensured exceptional customer service standards by resolving complaints promptly and maintaining a welcoming, guest-focused environment.
- Coordinated with kitchen and bar teams to streamline communication and ensure timely, high-quality service delivery.
- Maintained compliance with all health, safety, and sanitation regulations, fostering a clean, safe, and efficient work environment.
- Managed inventory control, procurement, and vendor relations to ensure consistent stock levels and favorable pricing.
- Planned and executed in-house marketing campaigns, local partnerships, and promotional events to attract and retain customers.
- Thrived in a fast-paced setting, demonstrating strong leadership, organizational skills, and the ability to multitask under pressure.
Food and Beverage Director
Hyatt House
03.2019 - 06.2020
- As Food and Beverage Director I was responsible for overseeing all operations of both the front and back of house, ensuring seamless coordination and high standards of service. This role involved managing a team of 40+ employees, including the banquet team, to deliver exceptional dining experiences. Key responsibilities included:
- Operations Management: Oversee daily restaurant operations, ensuring efficiency and quality in service, food preparation, and presentation.
- Staff Management: Recruit, train, and supervise staff, fostering a positive work environment and promoting teamwork.
- Banquet Operations: Coordinate and manage banquet events, from planning to execution, ensuring client satisfaction.
- Budgeting and Financial Management: Monitor financial performance, control costs, and maximize profitability while maintaining quality standards.
- Customer Service: Maintain high levels of customer satisfaction by addressing complaints and ensuring excellent service.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, maintaining a clean and safe environment for staff and guests.
- Inventory Management: Oversee inventory control, ordering supplies, and managing vendor relationships.
- This role demanded strong leadership, excellent communication skills, and a keen eye for detail to ensure operational excellence and guest satisfaction.
Assistant Manager
Chops City Grill
04.2017 - 11.2019
- Food and beverage services per 10 steps of fine dining service.
- Responsible for great customer service in food, wine, and beverage presentation.
- Customer service and complaint resolution
- Profit generation
- Inventory management
- Staff training
Shift Supervisor
Ritz-Carlton
03.2016 - 03.2019
- Responsible for great customer service in wine and food presentation.
- Responsible for guest check presentation and credit card and cash sales.
- To meet and exceed guest needs and expectations
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Lead Server
Angelina's Ristorante
06.2015 - 03.2018
- Responsible for great customer service in wine and food presentation.
- Italian and American cuisine expert
- Ability to handle and resolve employee and guest problems
- Worked numerous private and business functions to include being selected to work the Naples winter Wine Festival last two years.
- Extensive wine Knowledge of old and new world wines to include Domestic, Italian, and French wines sales and service
- Responsible for training new staff members on steps of service and menu.
Manager
ParrotHead Graphics
01.2005 - 06.2015
- Graphics and Employee manager
- Responsible for Human Resources, Hiring and termination responsibilities.
- Perform customer relations and problem solving.
- Produce and installing of work orders per specifications
- Invoicing with check and cash handling responsibilities.
Education
Associate in Science -
Edison State College
Fort Myers, FL01.2015
General (Associate) -
Valley Forge Military Academy
Wayne, PA08.1997
Certification
- ServSafe Manager Certified
- CPR Certification
Timeline
Food and Beverage Manager
Troon at Bonita National
07.2022 - 10.2025
General Manager
STEVIE TOMATO'S SPORTS PAGE
01.2021 - 09.2022
Food and Beverage Director
Hyatt House
03.2019 - 06.2020
Assistant Manager
Chops City Grill
04.2017 - 11.2019
Shift Supervisor
Ritz-Carlton
03.2016 - 03.2019
Lead Server
Angelina's Ristorante
06.2015 - 03.2018
Manager
ParrotHead Graphics
01.2005 - 06.2015
Associate in Science -
Edison State College
General (Associate) -
Valley Forge Military Academy