Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jadihel Navarro

Edinburg

Summary

Bilingual customer service professional with 8+ years of experience in financial services and telecommunications. Skilled at improving processes, working with numbers, and ensuring accuracy, with strong attention to detail. Enjoys supporting both customers and team members in English and Spanish.

Overview

9
9
years of professional experience

Work History

LCM Bilingual CSR - Wealth

Voya Financial
05.2023 - Current
  • Assist policyholders with their 401(k) accounts, answering inquiries and processing withdrawals, including hardship withdrawals.
  • Lead Spanish huddles for my team to enhance communication, share best practices, and reinforce training objectives.
  • Conduct research and multitask to provide accurate information and efficient resolutions.
  • Played a key role in assisting with the Puerto Rico plan.
  • Contribute to training efforts by identifying skill gaps, assisting in the development of instructional materials, and providing coaching during huddles.
  • Advocate for team members by communicating training needs and process improvements to leadership.
  • Help facilitate a learning-focused environment by updating team members on procedural changes and best practices.
  • Continuously look for ways to improve knowledge-sharing methods to enhance learning and skill development.
  • Maintain a professional and inclusive atmosphere during team training sessions, ensuring a positive learning experience for all.

Bilingual Mobile Billing CSR

Spectrum
02.2019 - 05.2023
  • Consistently met and exceeded company metrics, including quality, adherence, and customer satisfaction.
  • Answered an average of over 50 calls per day, providing excellent customer service and support.
  • Engaged with customers on their accounts and resolved inquiries with empathy and professionalism.
  • Built and maintained customer trust through active listening and clear communication.
  • Collaborated with team members to share knowledge and improve customer experience.

Bilingual HHSC CSR

Maximus
11.2016 - 02.2019
  • Provided accurate and timely information to customers regarding various government programs and services.
  • Assisted customers with applications for government programs, ensuring all necessary information was collected and submitted.
  • Consistently exceeded quality assurance metrics by maintaining high levels of accuracy, efficiency, and customer satisfaction.

Education

High School -

Economedes High School
Edinburg, TX
01.2013

Skills

  • Fluent bilingualism
  • Call center experience
  • Data entry proficiency
  • Upselling strategies
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration

Timeline

LCM Bilingual CSR - Wealth

Voya Financial
05.2023 - Current

Bilingual Mobile Billing CSR

Spectrum
02.2019 - 05.2023

Bilingual HHSC CSR

Maximus
11.2016 - 02.2019

High School -

Economedes High School