Jadira French
Boling,TX
Summary
With strong leadership abilities, excellent communication skills, and problem-solving expertise, I bring a valuable set of skills to the table. Deep understanding of banking operations and proficiency in various banking software and systems allow for navigating complex tasks with ease. Knowledge of regulatory requirements in the banking industry ensures compliance and mitigates risks. Continual growth and development are important, always seeking new challenges and opportunities to expand career. Experience and skills make a valuable asset to any banking team.
Overview
13
13
years of professional experience
Work History
Branch Manager
Bank of America
09.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Engaged employees in business processes with positive motivational techniques.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed strategic plans for day-to-day financial operations.
Branch Manager
Chase Bank
09.2019 - Current
- Act as the standard bearer of Chase and create a world-class customer experience
- Partner with Associate Bankers (legacy Tellers) to make every entrance into the branch a warm and welcome one
- Assist bankers and partners in maintaining customer relationships
- Educate clients on how to use our digital platforms to bank and invest when, where and how they want
- Build partnerships with local businesses to build the brand in the local market area through strong community involvement
- Build relationships by promoting a client/customer centered organization and proactively addressing customer needs
- Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
- Address client issues promptly and effectively
- Manage and coach branch employees to engage customers
- Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer
- Work with individual bankers and Associate Bankers (to identify customer needs
- Bring out the best in the branch employees by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business
- Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
- Drive deposits & investments growth for the branch
- Create branch-specific strategies to grow the business
- Use reporting to identify high potential and at-risk customers
- Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful
- Partner with bankers in cultivating new and existing deposits
- Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investments
- Improve revenues and expenses and grow the business, while exceeding customer expectations.
Member Center Manager
Texas Dow Employees Credit Union
09.2016 - 09.2019
- Create and develop team through a positive coaching relationship
- Proactively identifies changes in member's life events, banking needs and recommend services and solutions to members to achieve financial and life goals
- Proactively seeks out new business opportunities and engage in business development to promote life improving products and services
- Accountable for Member Center overall performance
- Effectively and clearly communicates expectation, policies and procedures to staff
- Proactively manage change to support organizational growth
- Accountable for branch completion of all mandatory compliance testing within designated time frame and other compliance assignments
- Actively participates in community relations activities and groups to represent the Credit Union
- Supports business continuity plans by coordinating disaster recover, security programs, robbery procedures, and the loss/fraud prevention processes and ensures Member Center security process and procedures are adhered to at all times
- Owns and executes lending decisions based upon the holistic Member profile
- Managing and forecasting the Member Center budget for maximum return on investment
- Participates in Fort Bend Chamber and Fort Bend Hispanic Forum community functions, donations, financial education and scholarship giveaways.
Member Champion Team Lead
Texas Dow Employees Credit Union
02.2016 - 09.2016
- Empower my team through daily coaching
- Works with branch manager on scheduling, operations, prism tickets and reports
- Share and review member center production and goals
- Provides quarterly one on one's with my team on their performance
- Build a working relationship with my team
- Manage a successful team that consist of 5
- Stay informed on any TDECU policies and procedures to be able to effectively communicate it to my team
- Monitor, budget, balancing of expense report
- Completes branch operations within compliance
- Participates in Fort Bend Chamber and Fort Bend Hispanic Forum community functions, donations, financial education, scholarships giveaways.
Member Champion
Texas Dow Employees Credit Union
07.2014 - 02.2016
- Build long term relationships with the members
- Ensuring the highest level of customer satisfaction
- Ensures policies and procedures are being followed
- Creating a positive member experience
- Open/close accounts
- Provide information regarding credit union services, accounts, promotions
- Own our members issues and respond effectively
- Maintains full knowledge of TDECU products and services
- Completes service line transactions in an accurate and efficient manner
- Completes all quarterly compliance training
- Follow up with the members in a timely fashion.
Personal Banker/Assistant Store Manager/Service Manager (LO) II
Wells Fargo Bank N.A.
06.2011 - 07.2014
- Sell Retail Banking products and services
- Manage customer portfolio
- Build relationships with our customers
- Provides financial and credit services
- Have a scorecard with daily sales and referral goals
- Resolve difficult customer situations effectively while delivering friendly customer service
- Ensuring the highest level of customer satisfaction
- Coach platform to ensure store sales and service goals are met
- Knowledgeable about Wells Fargo products and services
- Provide feedback to ensure consistent team performance and excellent customer service
- Managing complex customer concerns and transactions
- Consistently ensures compliance with all operational regulations are being followed
- Ensures policies and procedures are being followed
- Creating a positive customer experience
- Responsible for effective scheduling
- Managing the teller line
- Delegating tasks
- Maintaining ethics and integrity
- Partner up with store manager to ensure the store success.
Education
2003 DEPARTMENT OF EDUCATION -
Trenton, NJSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Verbal/written communication
- Employee Development
- Staff Management
- Operations Management
- Cash Handling
- Team Player
Timeline
Branch Manager
Bank of America
09.2023 - Current
Branch Manager
Chase Bank
09.2019 - Current
Member Center Manager
Texas Dow Employees Credit Union
09.2016 - 09.2019
Member Champion Team Lead
Texas Dow Employees Credit Union
02.2016 - 09.2016
Member Champion
Texas Dow Employees Credit Union
07.2014 - 02.2016
Personal Banker/Assistant Store Manager/Service Manager (LO) II
Wells Fargo Bank N.A.
06.2011 - 07.2014