Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jadira Luna-Briagas

Houston

Summary

Dynamic professional with extensive experience at Edward Law Group, excelling in front desk management and customer service. Proven ability to enhance visitor experiences and streamline operations through effective communication and training development. Skilled in appointment scheduling and maintaining confidentiality, consistently fostering a welcoming environment and improving workflow efficiency. Reliable Lead Receptionist with experience in managing front desk operations, including phone management and visitor guidance. Possess strong skills in customer service, scheduling, and administrative tasks to ensure smooth office operation. Demonstrated capability to train and supervise junior staff members while maintaining high levels of productivity and efficiency. Made significant impact by improving communication systems and streamlining office processes in previous role.

Overview

8
8
years of professional experience

Work History

Lead Receptionist

Edward Law Group
Houston
05.2021 - 07.2025
  • Managed front desk operations and ensured efficient visitor check-in processes.
  • Handled multi-line phone systems and directed calls to appropriate personnel.
  • Processed incoming and outgoing mail, ensuring timely delivery to relevant departments.
  • Assisted clients with inquiries and provided information about legal services offered.
  • Maintained office supplies inventory and ordered replacements as needed for smooth operations.
  • Developed training materials for new receptionists on office procedures and systems.
  • Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
  • Organized events such as conferences, meetings, seminars.
  • Fostered a welcoming environment by managing reception area aesthetics and cleanliness.
  • Monitored office supplies inventory levels and placed orders when necessary.
  • Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
  • Created daily shift schedules for subordinate receptionists based on workload demand.
  • Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
  • Provided assistance to employees regarding general inquiries about company policies and procedures.
  • Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
  • Maintained up-to-date records of all visitors entering the building.
  • Processed payments from customers utilizing Point of Sale systems.
  • Coordinated with other departments to ensure smooth operations of the reception area.
  • Managed petty cash transactions for small purchases made by staff members.
  • Compiled weekly activity reports for upper management highlighting any areas needing improvement or attention.
  • Tracked incoming mail deliveries throughout the day in order to distribute accordingly.
  • Handled administrative duties such as filing documents, printing reports, scanning files.
  • Ensured that the reception area was kept clean at all times by performing light cleaning duties such as dusting furniture or vacuuming carpets periodically.
  • Developed strong relationships with vendors to ensure timely delivery of goods and services ordered by the company.
  • Assigned work tasks to subordinate receptionists and monitored their performance.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Attendance Clerk

Laundry Room
Houston
07.2018 - 08.2019
  • Recorded and maintained attendance records for all employees.
  • Assisted in onboarding new staff by explaining attendance policies.
  • Trained junior staff on attendance tracking procedures and best practices.
  • Maintained confidentiality of sensitive employee information consistently.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.

Intake Specialist

Carl Ferris
Houston
02.2017 - 02.2018
  • Conducted initial client assessments to gather necessary information and documentation.
  • Coordinated communication between clients and service providers to ensure timely responses.
  • Managed intake forms and ensured accurate data entry into the client management system.
  • Facilitated scheduling of appointments for clients with appropriate service teams.
  • Maintained confidentiality of client records and adhered to privacy regulations consistently.
  • Collaborated with team members to improve intake processes and enhance client experience.
  • Answered and logged incoming inquiries via phone, fax and email.

Education

High School Diploma -

B F Terry High School
Rosenberg, TX
07-1997

Skills

  • Front desk management
  • Multi-line phone systems
  • Appointment scheduling
  • Customer service
  • Event coordination
  • Visitor management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Training development
  • Strong organization
  • Workflow coordination
  • Office administration
  • Confidential document handling
  • Workplace safety
  • Reception area maintenance
  • Mail handling
  • Expense tracking
  • Meeting coordination
  • Positive and professional
  • Performance improvement
  • Customer/Client relations
  • Call redirection
  • Reception desk management
  • Customer and client relations
  • Multitasking and prioritization

Languages

Spanish
Professional
English
Professional

Timeline

Lead Receptionist

Edward Law Group
05.2021 - 07.2025

Attendance Clerk

Laundry Room
07.2018 - 08.2019

Intake Specialist

Carl Ferris
02.2017 - 02.2018

High School Diploma -

B F Terry High School

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