Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
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Jadith Ramirez-Mendez

Jadith Ramirez-Mendez

Customer Care Professional
Phoenix,AZ

Summary

Strong leader and dedicated customer service genuine care professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Moreover, self disciplined to maintain customer satisfaction and contribute to company success by specializing in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. All with willingness and curiosity to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Apple Specialist

Apple Inc.
08.2022 - 09.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, warming and positive experiences with a smile and sense of care.
  • Investigated and resolved customer inquiries and complaints quickly and efficiently by being empowered.
  • Proactively responded to rapid change in a positive and enthusiastic energy.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes on the job and on my own time.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for several departments,
  • Sought ways to improve and implement processes and services provided for customers and for employees.
  • Increased efficiency and team productivity by promoting operational best practices.

Specialist/ Associate Consultant

The Home Depot
05.2021 - 07.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Cared for all customers in store and over the phone in the same shift with much equal urgency and accuracy.

Associate

Chick-fil-A
01.2015 - 11.2015
  • Greeted customers with a warm smile paired with glistening eyes welcoming them in and promptly taking orders and having the flow of traffic quickly moving.
  • Rapidly moved up the chain to three sections in the front of house within the first week.
  • Multitasking capabilities unmatched with the feel of a friend yet instant service.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Mentored and coached other team members to meet daily sales goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Managed customer relations and customer service through daily communication and interaction.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Education

Degree -

Cortez High School
Phoenix, AZ
03.2020

Skills

  • Bilingual - Spanish
  • Organizational Skills
  • Diagnostic Tools
  • Case Support
  • Customer Inquiries
  • Technical Presentations
  • Customer Interaction
  • Workforce Planning
  • Collaborative Team Player
  • Employee Presentations
  • Service Desk Team Management
  • User Experience
  • Personalization Expertise
  • Sales Presentation
  • Auditing Service Requests
  • Customer Communication and Empathy
  • Microsoft Windows and Office
  • Friendly and Patient
  • Thought Leadership
  • Creative Issue Resolution
  • Special Orders
  • Customer Accounts Management
  • Planning and Coordination
  • Teambuilding
  • Active Listening
  • Decision-Making
  • Excellent Communication
  • Critical Thinking
  • Self-Motivated
  • Teamwork and Collaboration
  • Organization and Time Management
  • Data Entry
  • Train Employees
  • New Hire Training
  • Public Speaking
  • Cold Calling
  • Business Requirements Understanding
  • Networking
  • Apple Products
  • Workforce Improvements
  • Sales Strategies
  • Promotional Events

Accomplishments

  • My sense of care and self discipline, determination and self-belief in myself is what keeps me moving up, it’s why I’ve accomplished what I’ve accomplished and brought me to where I am, and will constantly continue to do so.
  • Usually picked for Spanish customer inquires and creative projects.
  • Participated in a variety of lessons and informational group meetings for departments within the company.
  • Certified in Hands on Learning Today At Apple
  • Apple Inc. 10 2022
  • Creative, Phoenix, AZ
  • As an Apple Specialist, we have more responsibilities than an associate, we have roles we could choose to experience and take on, such as but not limited to what I have chosen to have experience in.
  • Leading and training a group of new hires, within the job description, business policies, needs, and more.
  • Participation in business needs meetings that follow up with articulating performance of one self, other employees, and store performance with insight of change and management and strongly executing as needed.
  • Constantly learning and fast forward moving into new change or unknown direction with immense sense of self leadership in every day.
  • Educating and a group of diverse individuals about our products. Teaching its features and abilities, going mor win depth, at Today At Apple Sessions, in which the role as a creative is taken on and presents in a loud and constant moving environment.

Languages

Spanish
Native or Bilingual
French
Limited Working
Italian
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Apple Specialist

Apple Inc.
08.2022 - 09.2023

Specialist/ Associate Consultant

The Home Depot
05.2021 - 07.2022

Associate

Chick-fil-A
01.2015 - 11.2015

Degree -

Cortez High School
Jadith Ramirez-MendezCustomer Care Professional