Jadiyah Collins
Summary
Professional in retail customer service prepared for this role. Known for strong team collaboration and achieving results. Reliable and flexible with changing needs. Skills include problem-solving, communication, and multitasking. Recognized for enhancing customer satisfaction and supporting team goals.
Overview
3
3
years of professional experience
Work History
Retail Customer Service Associate
Ollies Bargain Outlet
06.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Responded proactively and positively to rapid change.
- Accurately and efficiently manage cash register transactions.
- Assist with freight logistics and stock.
- Cross-trained and provided backup support for organizational leadership.
Virtual Customer Service Representative
VIP Credit Restoration
05.2023 - 06.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Delivered prompt service to prioritize customer needs.
Cashier Team Lead
Lowes Home Improvement
03.2022 - 05.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers and team members to solve problems.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Certification - Pharmacy (Pre-Pharmacy)
AECC Career School
Little Rock, AR12-2022
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2022
Skills
- Excellent written and oral communication
- Good communication skills
- Customer relations
- Customer support
- Computer security
- Cash handling
- Project Support
- Upselling strategies
- Returns processing
Affiliations
- FCCLA
- BETA Club
Timeline
Retail Customer Service Associate
Ollies Bargain Outlet
06.2024 - Current
Virtual Customer Service Representative
VIP Credit Restoration
05.2023 - 06.2024
Cashier Team Lead
Lowes Home Improvement
03.2022 - 05.2023
Certification - Pharmacy (Pre-Pharmacy)
AECC Career School
High School Diploma -
Pine Bluff High School