Jadiyah Harrison
Richmond,VA
Summary
Dynamic and dependable professional with a proven track record at Watercrest Senior Living Group, excelling in customer service and teamwork. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills. Committed to fostering a positive environment while maintaining attention to detail and adapting quickly to new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RCA
Watercrest Senior Living Group
Richmond, VA
12.2023 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Team Lead
Walmart
Richmond, VA
08.2020 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Front Desk Representative
Kool Smiles Dental
Richmond, VA
09.2023 - 03.2025
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
Pca
Discovery Village
Richmond, VA
07.2024 - 12.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Pca
Sunrise Senior Living
Richmond, VA
08.2022 - 12.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Patient Representative
VCU Health
23234
04.2021 - 03.2023
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Monitored patient flow throughout day to maintain appointment times and schedules.
Education
George Wythe High School
Richmond, VA06.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Verbal communication
Certification
Pca
40 hr direct training
CPR/first aid
Timeline
Pca
Discovery Village
07.2024 - 12.2024
RCA
Watercrest Senior Living Group
12.2023 - 06.2025
Front Desk Representative
Kool Smiles Dental
09.2023 - 03.2025
Pca
Sunrise Senior Living
08.2022 - 12.2023
Patient Representative
VCU Health
04.2021 - 03.2023
Team Lead
Walmart
08.2020 - 03.2023
George Wythe High School