Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jadon Richardson

Horn Lake,Mississippi

Summary

Dynamic customer service professional dedicated to delivering exceptional standards and driving results. Recognized for effectively addressing customer concerns while enhancing service processes to elevate overall satisfaction. Strong collaborator who adapts seamlessly to changing needs, with proven skills in active listening and conflict resolution. Committed to fostering a reliable, team-oriented environment that prioritizes customer success.

Overview

6
6
years of professional experience

Work History

Customer Experience Associate

Conduent
04.2024 - Current
  • Contracted with Humana Insurance to address and resolve claims, benefits, authorizations, eligibility, and grievances related to Medicare and all of its associated policies.
  • Mastered CRM systems and phone technologies to support effective client interactions and data management.
  • Monitored and optimized performance metrics, ensuring compliance with average handle time, first-call resolution rate, and schedule adherence.
  • Managed high volume of inbound customer inquiries, ensuring timely and accurate responses.

Assistant Store Manager

Sketchers
Southaven, MS
08.2023 - 04.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

Assistance Office Manager

Tax Rite
Memphis, TN
01.2020 - 04.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Monitored office supply inventory with attention to detail, ensuring procurement processes aligned with budget constraints and operational needs.

Education

Bachelor of Arts - Political Science And Government

University of Mississippi
Oxford, MS
01.2023

Skills

  • Customer Service
  • CRM Proficiency
  • Conflict Resolution
  • Escalation Management
  • Client advocacy
  • Data entry
  • HIPAA compliance
  • Call Center Experience

Timeline

Customer Experience Associate

Conduent
04.2024 - Current

Assistant Store Manager

Sketchers
08.2023 - 04.2024

Assistance Office Manager

Tax Rite
01.2020 - 04.2024

Bachelor of Arts - Political Science And Government

University of Mississippi