Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jadon Turner

Charlotte,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Logistics Coordinator

Odyssey Logistics
01.2022 - Current
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Tracked orders and notified customers of status or potential delays.
  • Conducted investigations to resolve issues related to logistics and cargo movements.

Manager

Chipotle Grill
03.2021 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

PDQ
12.2014 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Education

No Degree - General

North Carolina A & T State University
Greensboro, NC

High School Diploma -

North Mecklenburg High School
Huntersville, NC
06.2017

Skills

  • Problem-Solving
  • Decision-Making
  • Logistics Analysis
  • Customer Service
  • Shipment Coordination
  • Shipment Tracking
  • Transportation Management
  • Scheduling Coordination
  • Punctual and Dependable
  • Analytical Thinking
  • Process Optimization

Timeline

Logistics Coordinator

Odyssey Logistics
01.2022 - Current

Manager

Chipotle Grill
03.2021 - 12.2021

Manager

PDQ
12.2014 - 04.2021

No Degree - General

North Carolina A & T State University

High School Diploma -

North Mecklenburg High School

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Jadon Turner