Jadonecia Scott
Waco,TX
Summary
Proven leader and effective problem-solver with extensive experience at PLS Financial Services. Excelled in staff training, boosting customer satisfaction, and streamlining operations. Skilled in customer service management and team motivation, significantly reducing staff turnover. Achieved innovative solutions in fast-paced environments, demonstrating exceptional multitasking and organizational abilities. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
PLS Financial Services
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Shift Supervisor
All About You Home Healthcare
10.2021 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Teacher's Assistant
Living Word Child Development Center
02.2018 - 04.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
Education
High School Diploma -
Waco High School
Waco, TX06.2016
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Customer Service Management
- Store operations
- Friendly and Positive
- Team Leadership
- Team leadership and coaching
- Cash Management
- Shift Scheduling
- Employee Training
- Team motivation
- Staff Supervision
- Employee Scheduling
- Team Development
Accomplishments
- Increased sales by 65% by coaching department managers on new merchandising standards.
- Supervised team of 15 staff members.
- Recruited 6 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the 2nd quarter.
Additional Information
I'm eager to share more about myself; please call me Jada. I am a active member of my church, PADD WACO, I have a passion for customer service and aspire to build a career in it. I'm outgoing and cherish time with family and friends. I'm committed to guiding the youth of our society back on track. My dream is to establish a youth development center to educate young people about God and the right path. Currently, I'm seeking employment that allows for commuting while I pursue online schooling.
Timeline
Shift Supervisor
All About You Home Healthcare
10.2021 - 04.2023
Store Manager
PLS Financial Services
12.2018 - Current
Teacher's Assistant
Living Word Child Development Center
02.2018 - 04.2020
High School Diploma -
Waco High School