Jaden Henry
Irvine,CA
Summary
Driven and energetic individual with a proven track record at Rhone Apparel, where I enhanced customer satisfaction through exceptional service and effective merchandising strategies. A quick learner and cooperative team member, I excel in customer service and upselling techniques, significantly contributing to sales targets and store operations. Highly trained Key Holder, with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional, driven to foster top performance, and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through my experience.
Overview
9
9
years of professional experience
Work History
Store Manager
Club Trilly
Huntington Beach, California
01.2024 - 05.2025
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Retail Keyholder
Rhone Apparel
03.2022 - 01.2024
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Assisted store management in achieving sales targets through effective merchandising strategies.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Opened and closed store at proper times for reliable services.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
Driver/Transporter
Private Car Dealership - OnPoint Motors
12.2018 - 05.2020
- Customer Service
- Transported vehicles from one location to another
- Bought and sold cars to customers
Associate
Ralphs Grocery Store
02.2017 - 09.2018
- Customer Service
- Bag groceries
- Maximized customer interactions by promptly identifying needs and wants.
- Restock Inventory
Seasonal Associate
Brookstone
11.2016 - 01.2017
- Cashier
- Talking with customers to sell products/ Product Service
- Advertisement
- Customer Service
Education
Guard Registration - Security
Bureau of Security And Investigative Services
California04-2025
High School Diploma -
University High School
Irvine, CA06.2018
Skills
- Hard Working
- Friendly
- Persistent
- Talkative
- Team Member
- Energetic
- Quick Learner
- Great Listening Skills
- Cooperative
- Customer service
- Team building
- Sales strategies
- Data analysis
- Team collaboration
- Visual merchandising
- Multitasking and organization
- Content planning
- Interactive content
- Audience engagement
Timeline
Store Manager
Club Trilly
01.2024 - 05.2025
Retail Keyholder
Rhone Apparel
03.2022 - 01.2024
Driver/Transporter
Private Car Dealership - OnPoint Motors
12.2018 - 05.2020
Associate
Ralphs Grocery Store
02.2017 - 09.2018
Seasonal Associate
Brookstone
11.2016 - 01.2017
Guard Registration - Security
Bureau of Security And Investigative Services
High School Diploma -
University High School