Jadore Smith
Dallas ,TX
Summary
Outgoing and supportive worker with talent for organization and training, with great time management skills. Committed to proactive thinking and reliability.
Overview
7
7
years of professional experience
Work History
Detention Officer
City Of Dallas Police Department
Dallas , TX
2021.11 - Current
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Provided support and assistance to fellow officers during emergency situations.
- Enforced disciplinary action when appropriate according to established guidelines.
- Implemented defensive tactics and physical restraints to maintain safety and security.
- Took prisoners into custody and escorted to locations within and outside facility.
- Instructed inmates in work assignments and explained tasks.
- Issued clothing, tools and other authorized items to inmates.
- Maintained records of prisoners identification and charges.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
311 Customer Service Agent
City of Dallas
Dallas , TX
2020.12 - 2021.11
- Receives non-emergency calls from citizens generating appropriate service request and dispatching of appropriate crews and equipment.
- Provide follow up to citizen requests.
- Ensured compliance with applicable laws when dealing with customers.
- Provide update information to the knowledge management staff to ensure information is current and correct.
- Receive, prioritize and dispatch non-emergency service requests to City field staff.
- Determine the code of the incident, input and transmit call information entering incident data in computer to ensure documentation of incident and transmittal to dispatcher for prompt response.
- Thoroughly interviews callers to obtain vital/all necessary information to ensure a prompt appropriate response to situations and document an accurate and complete report of the incident.
- Handles complex and/or unusual customer problems and questions to resolve the issue and respond to customer needs.
- Dispatches and processes non-emergency type of city service requests or concerns from citizens in areas such as requests for water turn-on's, or calls involving flooding conditions, signal outage, potholes, water meter being out, junk motor vehicle removal, apartment complaint, etc.
- Ensure quality customer service is provided.
- Maintains numerous record logs for time, identification, and type of service provided Inspects and is responsible for the investigation and enforcement of one or
more of the functional areas: city codes, construction, sanitation, environmental, street & sewer, water quality codes or ordinances and the review of applications for licenses and permits.
Customer Service Representative
CVS Health
Red Oak , TX
2020.07 - 2020.12
- Cultivated customer loyalty.
- Promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Office Assistant
Alpha & Omega P.S.G.
DeSoto , TX
2017.05 - 2020.07
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Opened and properly distributed incoming mail to promote quicker response to client inquiries Managed office operations while scheduling appointments for 4 department managers.
- Executed record filing system to improve document organization and management performed administrative duties and lower priority.
- Assists with interviewing, hiring, and training while providing all the information necessary to implement their duties to ensure appropriate staff is available to meet the needs of the organization.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Daycare Assistant Teacher
Peaceful Images Child Development Center
Lancaster , TX
2019.08 - 2020.04
- Promoted learning and social development through structured and unstructured playtime.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Led activities for over 16 children from ages 6 months to 9 years of age.
- Maintained daily records of attendance, activities, meals served and medications administered.
Education
High School Diploma -
Cedar Valley College
Lancaster, TXSkills
- 35 WPM typing speed
- Filing and data archiving
- Multi-Line Phone
- Proficiency Scheduling
- Client Services
- Microsoft Office
- Salesforce
- Knowledgeable of City of Dallas ordinances, polices, and procedures
- • E-Tims
- Complaint Handling
- Research capabilities
- Foot Patrolling
- Public Safety
- Defensive Tactics
- First Aid
- Court Testimony
- Time management abilities
- Reliability
- Directing Traffic
- Law Enforcement Information Databases
- Problem-solving abilities
- Public Service
Timeline
Detention Officer
City Of Dallas Police Department
2021.11 - Current
311 Customer Service Agent
City of Dallas
2020.12 - 2021.11
Customer Service Representative
CVS Health
2020.07 - 2020.12
Daycare Assistant Teacher
Peaceful Images Child Development Center
2019.08 - 2020.04
Office Assistant
Alpha & Omega P.S.G.
2017.05 - 2020.07
High School Diploma -
Cedar Valley College
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