Jadriel Irizarry
Davenport,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
CFF PAINTING SERVICES LLC
Davenport, FL
03.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Calculated amounts of materials needed for each job.
- Provided accurate estimates of labor costs, timeframes, and material requirements for projects.
- Selected appropriate tools and equipment such as brushes, rollers, spray guns, ladders, scaffolding, as required for each job.
- Inspected finished projects to ensure they met quality standards prior to client acceptance.
- Maintained a clean work environment at all times while working onsite.
- Performed minor repairs or carpentry work in order to prepare the surface for painting.
- Ordered additional supplies when needed in order to complete projects in a timely manner.
- Consulted with customers regarding their preferences for color schemes and finishes prior to beginning any work.
- Used power and hand tools safely and effectively.
Branch Supervisor/FSA
TD Bank NA
Orlando, FL
05.2021 - 12.2023
- Provided guidance and support to branch staff in daily operations.
- Developed and implemented policies and procedures for the branch.
- Supervised, coached, and evaluated staff performance.
- Conducted regular staff meetings to discuss customer service issues and set goals.
- Established performance standards, monitored employee productivity, and provided feedback on performance.
- Resolved customer complaints regarding services rendered by the bank.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Analyzed customer data to identify trends in customer behavior.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Monitored cash levels in teller drawers to ensure accuracy of balances.
- Reconciled discrepancies between daily transaction records and general ledger accounts.
- Managed day-to-day operations such as scheduling shifts for employees and ordering supplies.
- Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Assistant General Manager
Advanced Auto Parts
Kissimmee, FL
06.2015 - 01.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Education
Bachelor of Arts - Business Accountancy
UIPR
HUMACAO, PR06-2012
Skills
- Performance monitoring
- Coordinate schedules
- Time management abilities
- Conflict Resolution
- Payroll and budgeting
- Multitasking Abilities
- Documentation and control
- Crisis Management
- Currency transaction management
- Training and leadership
- Staff Development
Affiliations
- Off-road E-Scooter rider and assembler
- Drone pilot / Aerial photographer
- Content creator and editor
- Singer
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Exceptional (E) Rated employee 4 quarters in a row (2022)
- Awarder 8 times with A-Elite Team member by Advance Auto Parts senior management
Certification
- Notary Public-State of Florida
- Automotive Service Excellence (ASE) C1-Level
- Nationwide Mortgage Licensing System (NMLS) Licensed
Timeline
Operations Manager
CFF PAINTING SERVICES LLC
03.2024 - Current
Branch Supervisor/FSA
TD Bank NA
05.2021 - 12.2023
Assistant General Manager
Advanced Auto Parts
06.2015 - 01.2021
Bachelor of Arts - Business Accountancy
UIPR
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