Jadrien Lopes
Waterbury,United States
Summary
Dedicated hard worker with good communication skills and teamwork. Can acquire and retain knowledge given and apply to use. Provide ideas and feedback during meetings to help increase goals. Always available to work and go beyond when needed. Maintain goals expectations and looking for growth opportunities. Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Delivery Manager
CRE Deliveries
10.2021 - Current
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Fielded customer questions and complaints and rectified issues.
- Scheduled regular equipment and fleet maintenance.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Direct Care Worker
Chd Llc
05.2017 - Current
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Monitored and reported clients' progress
- Maintained clean and well-organized environment to promote client happiness and safety
- Facilitated best care by developing strong and trusting rapport with patient.
Direct Care Worker
Primecare
04.2017 - 03.2017
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Facilitated best care by developing strong and trusting rapport with patient
- Monitored and reported clients' progress
- Improved patient outlook and daily living through compassionate care
- Developed daily schedules with clients on a weekly basis
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Customer Associate
Aaron's
06.2016 - 12.2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
- Documented conversations with customers to track requests, problems and solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Salesperson
Jadrien Lopes - page 1PMG Inc.
09.2015 - 04.2016
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Sold various products by explaining unique features and educating customers on proper application
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Deli Clerk
Stop N Shop
04.2013 - 06.2015
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability
- Received new inventory and rotated stock by dates to keep items fresh and usable
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions
- Updated displays, cases and other customer-facing areas to increase sales of special items
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
- Stored perishable food items in freezer or refrigerator to protect food from spoilage
- Cross-trained in other kitchen positions to support team and meet customer needs.
Dishwasher
EPOCH Senior Living
02.2012 - 03.2013
- Unboxed, stored and organized incoming kitchen supplies with every delivery
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly
- Maintained clean and well-organized kitchen areas to promote efficiency
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
Education
High School Diploma -
East Providence High School
Bachelor of Arts -
Naugatuck Valley Community College
Skills
- Billing
- Vehicle Maintenance
- Delivery Management
- Delivery Scheduling
- Incident Reporting
- Quality Control
- Inventory Management
- Crisis management
- Customer relations
- Delivery
- Documentation
- Features
- Inventory management
- Listening
- Machinery
Languages
Creole
Native or Bilingual
Spanish
Limited Working
Portuguese
Elementary
Timeline
Delivery Manager
CRE Deliveries
10.2021 - Current
Direct Care Worker
Chd Llc
05.2017 - Current
Direct Care Worker
Primecare
04.2017 - 03.2017
Customer Associate
Aaron's
06.2016 - 12.2016
Salesperson
Jadrien Lopes - page 1PMG Inc.
09.2015 - 04.2016
Deli Clerk
Stop N Shop
04.2013 - 06.2015
Dishwasher
EPOCH Senior Living
02.2012 - 03.2013
High School Diploma -
East Providence High School
Bachelor of Arts -
Naugatuck Valley Community College
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