Jadrien Peters
Nashville,TN
Summary
Goal-oriented manager with over decade of distinguished experience in insurance, gaming, fintech, and healthcare industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Over 5 years of heavy focus on Six Sigma based process improvement, business analysis, and product management/ownership for desktop, e-commerce/SaaS web platforms, and mobile applications.
Overview
12
12
years of professional experience
Work History
Senior Product Owner
Healthtrust Performance Group
10.2021 - Current
- Displayed subject matter expertise over business domains and provide vision and leadership to technology efforts
- Developed and maintain product roadmaps
- Built and managed software release plan that supports launch of new applications and features
- Coordinated with UI/UX to develop prototypes, mockups, and/or wireframes for new product and product functionality to cast product vision into organization
- Scoped and prioritized activities based on business and customer impact
- Collaborated with key stakeholders (ranging from management to ad operations, contracting and business solutions) to define, develop, shape and refine scope and requirements of SaaS platform products
- Owned and prioritized product backlog.
Product Owner II
Onlife Health
05.2020 - 10.2021
- Collaborated with senior product leadership to create roadmap for delivery on internal tools to drive development efficiencies with system applications
- Managed internal and external applications and provided new features for several clients including Blue Cross Blue Shield to better service customer health insurance benefits
- Worked with various internal/external stakeholders to create user stories to define acceptance criteria
- Lead sprint planning to ensure requirements were tracked and delivered on time and within scope on monthly and quarterly basis
- Made and influenced critical decisions based on product features and initiatives to enhance user functionality and impact
- Drove product development with software engineers, UI/UX designers, and quality analysts to ensure high quality feature delivery
- Collaborated with multiple software development teams to drive feature delivery for two different major products
Technical Product Manager
Built Technologies
11.2018 - 03.2019
- Introduced external tools to assist product management team and other stakeholders to identify pain points and trends of external users
- Introduced new feature implementation to production environment to both web-based and mobile applications with communication through technical requirements
- Collaborated with development teams to understand and mitigate day to day issues to build better products with shorter timelines
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
Product Owner II
VGT (Video Gaming Technologies)
03.2017 - 11.2018
- Translated roadmap into prioritized backlog to be utilized by development teams through Agile JAD/Story Jam sessions and ensured that product vision was understood by all team members
- Owned and prioritized product backlog.
- Collaborated with product management and other stakeholders throughout company to establish release planning and provided rapid feedback and approval for scrum team development
- Worked with stakeholders and multiple software development teams to create user stories for new application features
- Instated several features in Pay Table Lifecycle Management (PTLM) application, streamlining processes within application which significantly reduced workload for stakeholders
- Supported releases of several new Class II game titles in 2017-2018 VGT roadmap for release to field through PTLM application
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Web Product Manager
ASURION
03.2015 - 12.2016
- Designed, executed, and led large complex initiatives that were driven by client, product, or operation changes across device protection applications and systems
- Introduced new Same Unit Repair program ahead of schedule for Verizon client on both web and agent platforms in May and June 2016 respectively
- Received 2016 Impact Award in recognition of unique impact within organization by launching new Same Unit Repair program on multiple platforms in partnership with uBreakiFix company
- Launched customer chat instant messenger functionality for Cricket wireless client
- Launched new clients onto web platform
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Product Manager
Asurion
03.2012 - 03.2015
- Focused around development, implementation, and monitoring of change management process standards to improve quality, speed, flexibility, and value of system applications while producing future state process models in one or more channels
- Generated over $15 million in savings annually by introducing new customer device return process
- Created mitigation strategies to migrate agents across several locations in US and Canada to new system application
- Designed and launched new customer identification process to reduce external fraud up to 35% annually by modifying process flow
- Automated customer payment process saving customer service representatives up to 45 seconds of average handle time per call
- Analyzed metrics to measure product performance.
Education
Bachelor Level Coursework -
Middle Tennessee State University
Murfreesboro, TNCertified Scrum Professional – Product Owner - Scrum Alliance #000516366 -
Scrum Alliance
Certified Scrum Product Owner #000516366 -
Scrum Alliance
Six Sigma Yellow Belt -
Insite Managed Solutions
Phoenix, AZSkills
- Product Deployment
- Atlassian JIRA/Confluence, Azure Dev Ops, Rally, VersionOne
- Requirements Elicitation
- Product Management
- Risk Management
- Agile/Scrum Methodology and Framework
- User Acceptance Testing
- Story Planning
Certification
Certified Scrum Product Owner (CSPO)
Certified Scrum Professional Product Owner (CSP-PO)
Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programs401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Senior Product Owner
Healthtrust Performance Group
10.2021 - Current
Product Owner II
Onlife Health
05.2020 - 10.2021
Technical Product Manager
Built Technologies
11.2018 - 03.2019
Product Owner II
VGT (Video Gaming Technologies)
03.2017 - 11.2018
Web Product Manager
ASURION
03.2015 - 12.2016
Product Manager
Asurion
03.2012 - 03.2015
Bachelor Level Coursework -
Middle Tennessee State University
Certified Scrum Professional – Product Owner - Scrum Alliance #000516366 -
Scrum Alliance
Certified Scrum Product Owner #000516366 -
Scrum Alliance
Six Sigma Yellow Belt -
Insite Managed Solutions
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