Jadrien Vidro-Wright
1143 Griswold St Grand Rapids,MI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Wolfgang’s. Proven track record in enhancing guest satisfaction through effective relationship management and quality control. Adept at multitasking and cash handling, consistently improving workflow and team collaboration in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Wolfgang’s
09.2020 - 01.2026
- Delivered exceptional customer service, ensuring positive dining experiences and guest satisfaction.
- Managed multiple tables efficiently in fast-paced environments, maintaining attention to detail and accuracy.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu offerings, service protocols, and best practices for customer engagement.
- Resolved customer inquiries and complaints promptly, showcasing strong problem-solving skills.
- Streamlined order-taking processes, improving overall workflow and reducing wait times for guests.
- Upheld cleanliness and organization of dining areas, adhering to health regulations and company standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Leader
Olswell
08.2023 - 04.2025
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members, enhancing overall productivity and efficiency.
- Implemented process improvements that reduced waste and optimized workflow.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
Budtender
Ascend
06.2020 - 07.2022
- Educated customers on product selection and consumption methods.
- Maintained compliance with state regulations and safety standards.
- Assisted in inventory management and restocking processes.
- Provided exceptional customer service to enhance shopping experience.
Cook
Mr Burger
06.2017 - 09.2020
- Participated in inventory management, tracking supplies for efficient kitchen operation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Barista
Biggby
06.2019 - 03.2020
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated espresso machines and coffee brewing equipment with precision.
- Provided exceptional customer service, enhancing overall guest experience.
Cook
Taco Bell
09.2016 - 03.2017
- Assisted in food preparation and ingredient assembly for menu items.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Learned cooking techniques and safety protocols under supervision of experienced chefs.
- Supported kitchen staff during meal service to ensure timely food delivery.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Collaborated with team members to enhance workflow and improve service efficiency.
- Adapted to various kitchen roles, demonstrating flexibility in fast-paced environment.
- Followed recipes accurately to maintain consistency in food quality and presentation.
Education
High School Diploma -
East Kentwood
Kentwood, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Performance improvement
- Guest relations management
- Point of sale operation
- Relationship management
Timeline
Shift Leader
Olswell
08.2023 - 04.2025
Server
Wolfgang’s
09.2020 - 01.2026
Budtender
Ascend
06.2020 - 07.2022
Barista
Biggby
06.2019 - 03.2020
Cook
Mr Burger
06.2017 - 09.2020
Cook
Taco Bell
09.2016 - 03.2017
High School Diploma -
East Kentwood