Hi, I’m
Jadrienne Stalder
Magna,UT
Summary
Considerate Victim Advocate offering a 5-year history of client support, coordinating referrals to outside resources. Enthusiastic agent who's eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
6
years of professional experience
Work History
Odyssey House of UtahSalt Lake City, UT
Front Desk Coordinator
03.2023 - Current
Job overview
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
Utah Transit AuthoritySalt Lake City, UT
Transit Communications Dispatch Trainee
12.2022 - 02.2023
Job overview
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Responded to emergency calls routed by automatic distribution system.
- Used radio, telephone and computer system to update first responders with new information.
- Advised personnel about accidents, weather conditions or other hazards.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Ebay.comDraper, UT
Customer Service Concierge
07.2017 - 12.2022
Job overview
- Care for high-end customers, providing elite resolutions to clients who create revenue of $10,000 or more per year.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills through email, chat and phone calls.
- Resolved customer complaints promptly in a professional manner.
- Recommended additional products or services based on customers' needs.
Education
Brigham Young University - IdahoRexburg, ID
Bachelor of Science from Marriage And Family
06.2015
University Overview
- Assessed appeals dealing with student misconduct, disagreements on housing contracts, etc. working closely with the Dean of Students Kip Harris.
- Became the first advocate to create healthy working relations between BYU-Idaho and the Family Crisis Center in Rexburg.
- BYU-Idaho Scholarship Recipient, accepted 2 separate times
- Relevant Coursework: Certified Nursing Assistant, expired. License UT000183860309
- Elected to Student Body Officer over Activities in years 2008-2010.
Skills
- Upbeat and Positive Personality
- Call Documentation
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Calendar Management
- Effective Planning
- Conflict Management
Timeline
Front Desk Coordinator
Odyssey House of Utah
03.2023 - Current
Transit Communications Dispatch Trainee
Utah Transit Authority
12.2022 - 02.2023
Customer Service Concierge
Ebay.com
07.2017 - 12.2022
Brigham Young University - Idaho
Bachelor of Science from Marriage And Family
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