Jadwiga Zwirecka Dillon
New York
Summary
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Fluent in multiple languages and offering outstanding customer service skills. Thrives in team-centered environments, excels in communication, teamwork, and adaptability. Looking to apply skills in a file focused on serving clientele.
Overview
12
12
years of professional experience
Work History
Cabin Crew Member
Aer Lingus
Dublin, Ireland
04.2022 - Current
- Delivered exceptional customer service by promptly addressing passenger inquiries and needs, enhancing overall travel experience on board a 4 star airline.
- Ensured passenger safety by conducting pre-flight safety demonstrations.
- Coordinated in-flight service by efficiently distributing food and beverages, ensuring timely and satisfactory passenger experiences.
- Worked with team members to uphold cabin cleanliness and order, contributing to a comfortable environment for passengers.
Personal Trainer
self-employment
Katowice
07.2019 - 03.2022
- Developed personalized fitness activities for private clients.
- Help clients to perform exercises with correct techniques.
- Provided education on nutrition and wellness strategies to promote healthier lifestyles.
- Encouraged clients to stay motivated and focused on their goals. to help them reach their goals.
Cabin Crew Member
Blue Panorama Airlines
KTW - Pyrzowice
07.2021 - 12.2021
- Ensured compliance with company regulations to promote safety for travelers and crew.
- Greeted passengers during boarding, checked tickets, and guided them on storing coats and carry-on items while assisting with luggage.
- Demonstrated use of safety and emergency equipment; ensured passengers have seatbelts fastened as specified by the pilot during flight; reassured passengers during flight, including during severe weather conditions or turbulence.
- Served beverages and meals to passengers during flight.
Customer Service Representative
SANDVIK POLSKA Sp. z o.o.
Katowice
04.2020 - 07.2021
- First point of contact for customer and owner of the order process in Russia from enquiry to order/ cash collection.
- Answering and responding to customer issues with a sense of personal accountability and professionalism.
- Work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
Cabin Crew Member
Ryanair Sun
KRK - Balice
10.2018 - 07.2019
- Provided exceptional customer service by addressing passenger inquiries and needs.
- Greet passengers during boarding, check tickets, and advise them on where to store coats and carry-on items; assist passengers with carry-on luggage.
- Served and sold beverages, meals or snacks.
- Collaborated with team members to maintain cabin cleanliness and order.
Cabin Crew Member
Small Planet Airlines
KTW - Pyrzowice
04.2018 - 10.2018
- Followed company regulations and rules promoting a safe environment for both travelers and employees. Provided exceptional customer service by addressing passenger inquiries and needs.
- Greet passengers during boarding, check tickets, and advise them on where to store coats and carry-on items; assist passengers with carry-on luggage.
- Demonstrated use of safety and emergency equipment; ensured passengers have seatbelts fastened as specified by pilot during flight; reassured passengers during flight, including during severe weather conditions or turbulence.
- Handled in-flight service, including meal distribution and beverage offerings.
Fitness Instructor, Personal Trainer
Fabryka Formy S.A.
Jaworzno
10.2015 - 04.2018
- Instructed diverse fitness classes for various skill levels and age groups.
- Developed personalized fitness plans based on individual client needs and goals.
- Demonstrated proper exercise techniques to ensure participant safety and effectiveness.
- Provided guidance on how to modify exercises based on injury or disability status.
Server
Montecito Restaurant
Toronto
03.2014 - 02.2015
- Fostered positive relationships with guests to enhance dining experience.
- Assisted in menu presentation and daily specials to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Fostered positive relationships with guests to enhance dining experience.
Waitress
La Creole
Toronto
03.2014 - 01.2015
- Provided attentive service to guests in a high-volume dining environment.
- Recommended menu items based on guest preferences and dietary needs.
- Managed order accuracy and timely delivery of food and beverages.
- Handled cash transactions and processed payments accurately.
Education
Master's Degree - Russian philology
Pedagogical University
Krakow, Poland06-2008
Information Technology Education -
Pedagogical University
Krakow, Poland06-2010
High School -
Chrzanow, Poland06-2003
Skills
Excellent customer service
Communication
Teamwork
Organization
Planning
Attention to detail
Positive attitude
Adaptability
Flexibility
Food safety
Food service
Meal preparation
Kitchen equipment operation
Languages
- Polish, native
- English, advanced (C1)
- Russian, advanced (C1)
Timeline
Cabin Crew Member
Aer Lingus
04.2022 - Current
Cabin Crew Member
Blue Panorama Airlines
07.2021 - 12.2021
Customer Service Representative
SANDVIK POLSKA Sp. z o.o.
04.2020 - 07.2021
Personal Trainer
self-employment
07.2019 - 03.2022
Cabin Crew Member
Ryanair Sun
10.2018 - 07.2019
Cabin Crew Member
Small Planet Airlines
04.2018 - 10.2018
Fitness Instructor, Personal Trainer
Fabryka Formy S.A.
10.2015 - 04.2018
Waitress
La Creole
03.2014 - 01.2015
Server
Montecito Restaurant
03.2014 - 02.2015
Master's Degree - Russian philology
Pedagogical University
Information Technology Education -
Pedagogical University