Jadyn Bailey
Austin,TX
Summary
Dynamic leader with a proven track record at Blaze Pizza, adept in operations management and team leadership. Excelled in fostering customer relations and driving business growth, achieving significant market share expansion. Skilled in training and development, blending leadership with efficiency to mentor teams towards exceeding targets.
Overview
5
5
years of professional experience
Work History
General Manager
Blaze Pizza
08.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Assistant General Manager
Blaze Pizza
08.2019 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Improved operational workflows, resulting in smoother running of establishment.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Shift Leader
Blaze Pizza
08.2019 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Frequently inspected production area to verify proper equipment operation.
Team Member
Blaze Pizza
08.2019 - Current
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Learned all required tasks quickly to maximize performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Assisted in inventory management to prevent stock shortages and overages.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Home School
Austin, TX08-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Training and development
- Purchasing and planning
Timeline
General Manager
Blaze Pizza
08.2019 - Current
Assistant General Manager
Blaze Pizza
08.2019 - Current
Shift Leader
Blaze Pizza
08.2019 - Current
Team Member
Blaze Pizza
08.2019 - Current
High School Diploma -
Home School
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