Detail‑oriented and customer‑focused professional with experience in retail operations, administrative support, and hospitality leadership. Skilled in managing daily workflows, delivering service to 50+ customers per day, and leveraging digital tools (Excel, POS systems, scheduling software) to streamline operations. Recognized for improving efficiency, resolving escalated issues, and driving measurable results, including a 20% sales increase through guest engagement and upselling.
Hi, I’m
JADYN BOWEN
Atlanta,United States
Summary
Overview
5
years of professional experience
1
Certification
Work History
DHL Express
Retail Service Agent & Administration
08.2025 - Current
Job overview
- As a Retail Agent, I excelled at delivering exceptional customer service by promptly resolving inquiries and billing issues, ensuring seamless workflow and enhanced satisfaction.
- Leveraging internal tools like the DHL POS and tracking, and Microsoft Office Suite. Provided exceptional customer service, as a result, within 30 days increased our Atlanta Midtown’s overall Google rating from 3.6 to 4.0+. Increased store revenue by 25% within 60 days.
- In my dual role, as the Southeast Retail team scheduling lead, I coordinated daily schedules for over 30 sales agents across Georgia, Florida, and Tennessee, optimizing shift planning to boost efficiency and minimize conflicts. Planned for emergencies and developed contingencies. Collaborated with the Administrative team to support with new hires and onboarding,
Xhale City
Retail Operations Coordinator
06.2024 - 01.2025
Job overview
- I delivered front office guest services to over 50 customers daily, providing product knowledge and support that strengthened client relationships. I managed stock restocking and supply coordination using iVend Systems and Excel, while overseeing staff scheduling through Paycor Systems. By improving office supply and file management systems with weekly audits and POS reporting, I streamlined workflows and reduced inefficiencies.
- I trained and supported new hires, building a productive and knowledgeable team, and professionally resolved escalated customer issues—directly increasing client loyalty and repeat business. My ability to balance customer service with operational improvements not only enhanced daily performance but also contributed to stronger team efficiency and overall business success.
Bartaco
Bar Lead & Acting Manager
04.2021 - 09.2024
Job overview
- I opened the restaurant daily as Bar Lead, overseeing front‑of‑house operations and delivering guest services to 50+ customers each day. I managed order flow, seating, and guest waitlists using the Onedine POS system, reducing discrepancies and streamlining communication between staff and guests. I also maintained inventory and supply organization with Excel and digital tracking tools, ensuring smooth operations and reliable service.
- When management coverage was short, I stepped in to provide leadership support—coordinating staff, resolving escalated customer issues, and keeping operations running efficiently. Through upselling and guest engagement, I contributed to a 20% increase in sales, demonstrating my ability to balance customer satisfaction with operational performance and team success.
Education
Georgia State UniversityAtlanta, Georgia, United States
BBA
12.2024
University Overview
Skills
- Office organization and data entry
- Time management expertise
- Customer Service & Problem Resolution
- Shipment Processing & Documentation
- Compliance and safety management
- Collaborative teamwork
- Technical Skills: Microsoft Office Suite, Google Workspace, Paycor, iVend, DHL CRA System
Certification
- Social Media Marketing Certification, Hootsuite Academy Jan 2024
- CIS Dangerous Goods Awareness, DHL Express Sep 2025
Timeline
Retail Service Agent & Administration
DHL Express
08.2025 - Current
Retail Operations Coordinator
Xhale City
06.2024 - 01.2025
Bar Lead & Acting Manager
Bartaco
04.2021 - 09.2024
Georgia State University
BBA