Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jadyn Brosnikoff

Reno,NV

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Victoria Secret. Proven ability to manage multiple tasks efficiently while building strong relationships with clients. Experienced in POS system operation and cash handling, consistently delivering positive shopping experiences and exceeding sales targets. Punctual and trustworthy, committed to enhancing customer satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Associate

Victoria Secret
10.2024 - Current
  • Assisted customers in product selection and provided detailed information on features and benefits.
  • Maintained cleanliness and organization of sales floor to enhance customer experience.
  • Supported inventory management by restocking shelves and conducting regular inventory checks.
  • Collaborated with team members to ensure efficient store operations during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Dog Sitter

Self Employed
06.2016 - Current
  • Provided attentive care for dogs, ensuring safety and well-being during visits.
  • Communicated effectively with pet owners, addressing concerns and providing updates on their pets' activities.
  • Implemented effective time management strategies to accommodate multiple clients' needs efficiently.
  • Trained new dog sitters on best practices for animal handling and care techniques.
  • Enhanced customer satisfaction through personalized services and consistent follow-up communication.
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Exercised animals regularly with walks and rigorous play activities.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Maintained accurate records of pet care services, including feeding schedules and medications.

Server Assistant /Restaurant Hostess

Papapavlos Bistro and Bar
08.2021 - 08.2024
  • Supported waitstaff by delivering food and beverages efficiently to enhance guest experience.
  • Assisted in maintaining cleanliness and organization of dining areas for optimal service flow.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Managed table settings and resets to prepare for incoming guests promptly.
  • Communicated effectively with team members to address customer needs and resolve issues.
  • Monitored inventory levels, assisting in restocking supplies as needed during service shifts.
  • Provided training support to new staff on service protocols and restaurant procedures.
  • Assisted in implementing new service techniques that improved overall customer satisfaction ratings.
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Assisted with dining room set up prior to and after service period.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
  • Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
  • Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.

In-Home Nanny

Jennifer Pappas
06.2016 - 08.2024
  • Supervised daily activities, ensuring a safe and nurturing environment for child.
  • Developed and implemented engaging educational activities tailored to child's age and interests.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the child, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the child.
  • Coordinated playdates and outings to meet child's physical and social needs.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Encouraged child to be understanding and patient with others.
  • Transported child to and from school, medical appointments, and extra-curricular activities.
  • Played games, worked on puzzles, and read books.
  • Coordinated schedules, balancing playtime, learning, and rest periods effectively.
  • Fostered strong relationships with families through effective communication and collaboration on childcare strategies.

Receptionist

Hayes Chiropractic
01.2023 - 03.2023
  • Greeted visitors, providing exceptional customer service and ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls efficiently to appropriate personnel.
  • Scheduled appointments and maintained calendar for staff, optimizing time management.
  • Handled incoming and outgoing mail, ensuring timely distribution of correspondence.
  • Recorded and updated client information in database, ensuring data accuracy and confidentiality.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Receptionist

Payne-Sanghvi Oral & Maxillofacial Surgery
05.2021 - 08.2021
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Assisted in resolving guest inquiries and concerns, promoting a positive customer experience.
  • Maintained accurate records of guest reservations and transactions using property management software.
  • Monitored lobby area to ensure cleanliness and adherence to safety standards for guests and staff.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Provided basic technical support for front office equipment, minimizing downtime.

Education

High School Diploma -

Lodi High School
Lodi, CA
05-2022

Associate of Science - Wildlife Biology

San Joaquin Delta College
Stockton, CA
05-2024

Bachelor of Science - Wildlife Ecology And Conservation

University of Nevada, Reno
Reno
12-2026

Skills

  • Strong ability to manage multiple tasks
  • Punctual and trustworthy
  • Exceptional customer service
  • Money handling
  • Flexible schedule
  • Relationship building
  • Store opening and closing
  • POS system operation
  • Positive and professional
  • Approachable demeanor
  • Persuasive communication skills

Languages

English
Full Professional

Timeline

Sales Associate

Victoria Secret
10.2024 - Current

Receptionist

Hayes Chiropractic
01.2023 - 03.2023

Server Assistant /Restaurant Hostess

Papapavlos Bistro and Bar
08.2021 - 08.2024

Receptionist

Payne-Sanghvi Oral & Maxillofacial Surgery
05.2021 - 08.2021

Dog Sitter

Self Employed
06.2016 - Current

In-Home Nanny

Jennifer Pappas
06.2016 - 08.2024

High School Diploma -

Lodi High School

Associate of Science - Wildlife Biology

San Joaquin Delta College

Bachelor of Science - Wildlife Ecology And Conservation

University of Nevada, Reno

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