Jadyn Easley

Role consisted of working remotely; providing customers with exceptional customer service skills while still using approved procedures and resources, answering questions on various issues from people around the world, managing online orders, working with financial data, as well as tax data.

Administered, led, and delivered training programs and content for new hire training while incorporating different adult learning methods.

Managed several teams of 30 agents, listened to calls taken by them, and conducted daily performance reviews. I also ensured that our ongoing performance metrics were being met and that all service levels are met per client expectations.

Achieving basic computer skills, typing skills, as well as customer service skills.

Currently developing more creativity by contributing to visual art in the facility, being able to problem solve quickly, and still showing professionalism.

Assisted and supported staff to provide excellent customer service and contribute to the team.

Improved time management between several customers at check-out, while still able to maintain a good conversation.

Was able to achieve active listening towards customers, as well as improve on communication skills while greeting, checking out, and leading fitting rooms at times.

Developed cash management skills and inventory management skills.