Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Jadyn Gagnier

Shoshone,ID

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Teleperformance USA
Salt Lake City, UT
01.2021 - 05.2024
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Assistant Manager

Famous Footwear
Boise, ID
06.2022 - 08.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.

Associate

Nordstrom Rack
Boise, ID
01.2021 - 06.2022
  • Helped customers locate items within the store using the inventory system.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.

Education

Associates in Cosmetology - Cosmetology

Paul Mitchell The School Boise
Boise, ID
02-2023

High School Diploma -

Stansbury High School
Stansbury Park, UT
05-2020

Some College (No Degree) - Business Management

Treasure Valley Community College
Ontario, OR

Skills

  • Complaint resolution
  • Customer Service
  • Data Entry
  • Customer Relationship Management

Certification

  • Cosmetology licensed
  • Vet Assisting licensed

Accomplishments

  • High School Honor Roll
  • Cosmetology Honor Roll
  • High School Track and Field Region Champion
  • High School Volleyball Region Champion

Affiliations

  • College Volleyball
  • Club Basketball
  • Track and Field
  • People of the Pacific Club
  • FFA Club

Timeline

Assistant Manager

Famous Footwear
06.2022 - 08.2022

Call Center Representative

Teleperformance USA
01.2021 - 05.2024

Associate

Nordstrom Rack
01.2021 - 06.2022

Associates in Cosmetology - Cosmetology

Paul Mitchell The School Boise

High School Diploma -

Stansbury High School

Some College (No Degree) - Business Management

Treasure Valley Community College

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Jadyn Gagnier