Hi, I’m
Jadyn Hicks
Ft. Washington,MD
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Excelled in creating organized environments and resolving issues swiftly, boosting efficiency and client retention.
Overview
4
years of professional experience
Work History
GIRLKIN LLC
Front Desk Receptionist
03.2024 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed approximately 100 incoming phone calls, and emails per day. Directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Tracked important information in Zenoti and ran reports or generated graphs using data.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Bozzuto
Concierge Agent
11.2023 - 03.2024
Job overview
- Streamlined front desk operations and provided exceptional customer service to 80+ tenants per day (both current and prospective residents), resulting in high levels of satisfaction and retention.
- Distributed and followed up on tenant renewal notices.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants' concerns.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Organized daily delivery of newspapers, and packages for tenants.
Mayweather Boxing + Fitness
Assistant Manager
11.2022 - 06.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized studio environment to enhance the member experience.
- Led weekly team meetings to discuss goals, monitor business KPI's and review performance, fostering culture of continuous improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
- Assisted in recruiting, hiring and training of team members.
TopGolf
Guest Services Receptionist
03.2021 - 05.2023
Job overview
- Enhanced guest experience by providing exceptional service and engaging tours of venue, to approximately 200 guests per day.
- Ensured safety compliance across the venue by regularly reviewing protocols and conducting staff training sessions.
- Organized racks and shelves to maintain retail visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Prince George's Community CollegeUpper Marlboro, MD
Associate of Applied Science from Radiography
05.2026
Friendly High SchoolFt. Washington, MD
High School Diploma
05.2022
University Overview
- Honor Roll [2018-2022]
- 3.7 GPA
Skills
- Customer Service
- Time Management
- Scheduling
- Supply Management
- Project Management
- Office Organization
- Administrative Support
- Proficient in Zenoti, Vagaro, Google Workspace, and Microsoft 365
- Attention to Detail
- Multi-Line Telephone Systems
Languages
English
Native or Bilingual
Spanish
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Receptionist
GIRLKIN LLC
03.2024 - Current
Concierge Agent
Bozzuto
11.2023 - 03.2024
Assistant Manager
Mayweather Boxing + Fitness
11.2022 - 06.2023
Guest Services Receptionist
TopGolf
03.2021 - 05.2023
Prince George's Community College
Associate of Applied Science from Radiography
Friendly High School
High School Diploma