Jadyn Howe
Berwick,PA
Summary
Driven Customer Care Specialist with 7 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
7
7
years of professional experience
Work History
Project Support Professional
Lowes Home Improvment
03.2024 - Current
- Participated in regular team meetings focused on sharing best practices among colleagues working on similar projects.
- Maintained records of all activities related to installations including changes made and problems encountered.
- Assessed customer feedback following installation completion in order to identify areas for improvement.
- Coordinated with other departments to ensure timely delivery of necessary components prior to scheduled installations.
Front End Supervisor
Lowes Home Improvment
Bloomsburg, PA
04.2022 - 03.2024
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Resolved customer complaints in a professional manner.
- Executed safety protocols to protect the store's assets.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staffing levels during peak business hours.
- Monitored CCTV surveillance to detect suspicious activity.
- Reported any suspicious activities immediately upon discovery.
Fulfillment Team Lead
Lowes Home Improvment
Bloomsburg, PA
03.2021 - 04.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team progress and enforced deadlines.
Customer Service Desk Associate
Lowes Home Improvment
Bloomsburg, PA
11.2020 - 03.2021
- Performed troubleshooting steps to determine causes of customer problems.
- Researched customer complaints using available resources.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Monitored inventory levels for popular items to ensure availability for customers.
- Processed customer returns and exchanges in accordance with store policy.
Cashier
Lowes Home Improvment
Bloomsburg, PA
10.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
Cashier
Country Fresh Markets
Benton, PA
07.2017 - 07.2020
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Benton Area Msenior High School
Benton, PA06.2020
Skills
- Inbound Customer Service
- Customer Relationship Management
- Account Management
- Cash Counting
- Administrative Support
- Loss Prevention
- Understanding Customer Needs
- Call Center Operations
- Microsoft Office Word/Excel/Powerpoint
- Problem Resolution
Timeline
Project Support Professional
Lowes Home Improvment
03.2024 - Current
Front End Supervisor
Lowes Home Improvment
04.2022 - 03.2024
Fulfillment Team Lead
Lowes Home Improvment
03.2021 - 04.2022
Customer Service Desk Associate
Lowes Home Improvment
11.2020 - 03.2021
Cashier
Lowes Home Improvment
10.2020 - 11.2020
Cashier
Country Fresh Markets
07.2017 - 07.2020
High School Diploma -
Benton Area Msenior High School