Jadyn Lear
Alpharetta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Experience as Front Desk Agent in busy and successful park setting.
Overview
2
2
years of professional experience
Work History
Bark Bouncer
Fetch Park
10.2022 - 08.2024
- Reading a variety of vaccination documents and verifying that they are up-to-date on the required vaccines.
- Being the first to greet every customer that enters and dealing with upfront problems.
- Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
- Updating account information to maintain customer records.
E-commerce Personal Shopper
Kroger
06.2022 - 09.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Worked productively with customers to meet order requirements and service expectations.
Education
Bachelor of Arts - Political Science
Georgia State University
Alpharetta, GA05.2027
High School Diploma -
Fulton Academy of Virtual Excellence
Alpharetta, GA05.2023
Skills
- Customer Service
- Verifying Order Accuracy
- Registration Processing
- Guest Relations
Professional Skills
- Proficient in Microsoft Office Suite, Webex
- Excellent command of written and spoken English.
- 5 years of French language studies
- Currently language studies: Chinese
Timeline
Bark Bouncer
Fetch Park
10.2022 - 08.2024
E-commerce Personal Shopper
Kroger
06.2022 - 09.2022
Bachelor of Arts - Political Science
Georgia State University
High School Diploma -
Fulton Academy of Virtual Excellence
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