Summary
Overview
Work History
Education
Skills
Timeline
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Jadyn Rojas

Pompton Lakes,United States

Summary

Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Patient Care Coordinator

Kayal Orthopaedic Center
08.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved customer complaints using established follow-up procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Provide letters for patients
  • Manage referrals to different specialties
  • Call facility's or hospitals to obtain records prior to surgery. Handle patients consents for surgery and post-operative appointments
  • Schedule for orthopedics, rheumatology, podiatry and pain management
  • Maintain multiple providers schedule and faxes
  • Schedule MRI's, CT's, Ultrasounds, injections and procedures for pain management
  • Experience using ECW software

Representative

Iron Health Physical Therapy
07.2022 - 07.2024
  • Tracking, calling, and uploading prescriptions for 2+ offices
  • Working with patients and their doctors to schedule follow-up appointments using WebPt software
  • Answering questions about prescriptions, appointments, and insurance
  • Scheduling, canceling and re-scheduling appointments
  • Making scheduled appointments months out
  • Adjusting appointments to patient needs
  • Making notes on appointments for full transparency between, the patient, doctor, and front desk
  • Calling patients about their costs per visit and deductibles
  • Helping them understand insurance reset and offer packages
  • Understanding insurance in and out of network, co-insurance, cost per visit, family deductibles, and individual deductibles
  • Tracking new patients and discharged patients
  • Working closely with the doctors about patients' cases, insurance, prescriptions, and appointments
  • Processing payments
  • Helping fill out and answer questions about paperwork
  • Uploading paperwork on patients chart
  • Responding quickly to my teammates, patients, and doctors
  • Getting my work done promptly
  • Answering phones
  • Phone scripting new patients
  • Offering auxiliary services
  • Putting and taking ice off patients
  • Set up patients in normatec boots
  • Opening doors for patients who are post-op or have equipment to help them walk
  • Cleaning the clinic
  • Taking out garbage, and wiping down the waiting area, front desk, and bathroom, and refilling the doctors' sanitizing bottles and massage cream
  • Putting away towels and cleaning supplies

Education

High School Diploma -

Ossining High School
Westchester, New York
06.2023

Skills

  • Multitasking
  • Communicating effectively
  • Critical Thinking
  • Problem Solving
  • Team work
  • Active Listening
  • Organizational Skills
  • Adaptability
  • Detail-oriented
  • HIPAA compliance
  • Customer service
  • Patient relations

Timeline

Patient Care Coordinator

Kayal Orthopaedic Center
08.2024 - Current

Representative

Iron Health Physical Therapy
07.2022 - 07.2024

High School Diploma -

Ossining High School

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Jadyn Rojas