Jadyn Simmons
Buffalo
Summary
Adaptable and detail-oriented professional with experience in client service, operations, and team leadership across fast-paced environments. Demonstrated ability to learn new systems quickly, take on increasing responsibility, and perform effectively in both customer-facing and operational roles. Known for strong communication skills, sound judgment under pressure, and a proactive approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Key Manager, Server
Outback Steakhouse
Amherst
08.2022 - Current
- Assisted with employee scheduling, shift coverage, and real-time staffing adjustments.
- Managed customer and staff conflicts, resolving issues quickly
- Supervised front-of-house staff, providing guidance, feedback, and support during high-volume periods.
- Handled cash management duties, including register oversight and end-of-shift reconciliation.
- Quickly adapted to increased leadership responsibilities, demonstrating reliability and sound decision-making.
- Managed high-volume, time-sensitive tasks while maintaining accuracy in order entry, payment verification, and customer records.
- Quickly mastered multiple roles and trained, mentored, and supported new hires across positions.
Concierge
Country Pointe Meadows
Yaphank
07.2020 - 07.2022
- Managed clubhouse check-in and check-out processes efficiently for smooth operations.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Utilized Excel and internal systems to track visitors, deliveries, and community requests.
- Balanced administrative tasks with customer service demands.
- Quickly learned community policies and operational procedures to provide accurate information and support.
Front Desk Sales Associate
Crunch Fitness
Amherst
08.2025 - 01.2026
- Managed front desk operations, including member check-ins, account updates, and inquiries.
- Processed membership sales and renewals efficiently at the front desk.
- Maintained accurate records while multitasking in a high-traffic environment.
- Demonstrated adaptability by learning new systems, promotions, and policies efficiently.
- Scheduled personal training sessions using club management software effectively.
Education
Bachelor of Arts - Psychology
SUNY Buffalo State
Buffalo, NY12-2025
Skills
- Rapid learning & adaptability
- Client relationship management
- Conflict resolution & de-escalation
- Team leadership & staff supervision
- Employee training & onboarding
- Scheduling & operational coordination
- Professional communication (written & verbal)
- Problem-solving & critical-thinking
- Attention to detail
- Microsoft Excel & Office suite
Timeline
Front Desk Sales Associate
Crunch Fitness
08.2025 - 01.2026
Key Manager, Server
Outback Steakhouse
08.2022 - Current
Concierge
Country Pointe Meadows
07.2020 - 07.2022
Bachelor of Arts - Psychology
SUNY Buffalo State
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Typing Speed
65 WPM