Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja’dyn Smith

Raleigh,NC

Summary

Dynamic IT Analyst with a proven track record at Amazon, specializing in system performance analysis and technical issue resolution. Expert in collaborating with cross-functional teams to enhance operational efficiency and deliver effective solutions. Skilled in software troubleshooting and committed to improving user experience through comprehensive documentation and training support.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Analyst

Amazon
Raleigh, NC
09.2024 - Current
  • Analyzed system performance to identify areas for improvement and enhance operational efficiency.
  • Collaborated with cross-functional teams to develop solutions addressing technical issues and user needs.
  • Assisted in troubleshooting software and hardware problems, providing timely resolutions for end users.
  • Documented processes and created user guides to facilitate training and support for new systems.

Education

High School Diploma -

Southeast Raleigh Magnet Highschool
Raleigh, NC

Skills

System performance analysis

Cross-functional collaboration

Technical issue resolution

Software troubleshooting

Certification

Sec+

Net+

Timeline

IT Analyst

Amazon
09.2024 - Current

High School Diploma -

Southeast Raleigh Magnet Highschool
Ja’dyn Smith