Jadyn Story
Kenner,LA
Summary
Hardworking Private Investigator with proven expertise in planning and carrying out professional investigations into criminal and civil matters. Serves client needs with tenacious dedication to obtaining documentation of unlawful or unsavory activities. Skilled in report writing and legal testimony. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Private Investigator
Genesis Information Services
10.2023 - Current
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives.
- Conducted surveillance for up to 8-12 hours at time.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.
- Set up both auditory and visual monitoring and recording devices.
- Conducted mobile and stationary surveillance on subjects of fraud and worker's comp investigations.
- Investigated individuals claiming disability to identify and document fraud.
- Increased case resolution rates through meticulous evidence gathering and detailed documentation.
Customer Service Representative
Target
10.2022 - 03.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled cash register and stocking shelves
Retail Sales Associate Cashier
Party City
10.2021 - 03.2022
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
Education
LSBPIE - Private Investigation
Baton Rouge Community College
Baton Rouge, LA10.2023
High School Diploma -
Fontainebleau High School
Mandeville, LA05.2023
Skills
- Litigation Support
- Court Research
- Fraud investigations
- Insurance claims cases
- Surveillance
- Records Research
- Case Documentation
Certification
- PI - Certified Private Investigator
Timeline
Licensed Private Investigator
Genesis Information Services
10.2023 - Current
Customer Service Representative
Target
10.2022 - 03.2023
Retail Sales Associate Cashier
Party City
10.2021 - 03.2022
LSBPIE - Private Investigation
Baton Rouge Community College
High School Diploma -
Fontainebleau High School
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