Jadyn Wilson
Kennesaw,Georgia
Summary
Operations Manager with a proven track record in enhancing client relationships and streamlining workflows at Take 5 Oil Change. Demonstrated ability to leverage customer service excellence and strategic planning to achieve notable improvements in store efficiency. Expertise in employee coaching and meticulous attention to detail have consistently propelled team success and operational performance.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Take 5 Oil Change
Marietta, Georgia
04.2023 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Formed and sustained strategic relationships with clients.
- Maintained inventory by checking merchandise to determine levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Trained new employees on store policies, procedures and customer service standards.
Express Technician
Hyundai
Kennesaw, Georgia
05.2022 - 03.2023
- Collaborated with team members to improve workflow and increase productivity.
- Communicated effectively with customers regarding repair status updates throughout the service process.
- Reviewed work orders and discussed with supervisors.
- Followed standard operating procedures for troubleshooting and repairing vehicles according to OEM guidelines.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Completed routine maintenance and repair.
Package Handler
FedEx
Kennesaw, Georgia
01.2022 - 05.2022
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with team members to improve workflow and increase productivity.
- Operated material handling equipment safely to move heavy packages.
Retail Sales Associate
Bargain Hunt
Kennesaw, Georgia
07.2021 - 01.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Created price tags and merchandise signs for new items.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Used product knowledge to suggest items to match client needs.
Education
High School Diploma -
North Cobb
Kennesaw, GA05-2021
Skills
- Attention to detail
- Problem-solving
- Customer service
- Operations
- Employee coaching
- Strategic planning
Timeline
Assistant Store Manager
Take 5 Oil Change
04.2023 - Current
Express Technician
Hyundai
05.2022 - 03.2023
Package Handler
FedEx
01.2022 - 05.2022
Retail Sales Associate
Bargain Hunt
07.2021 - 01.2022
High School Diploma -
North Cobb
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