Jadynn Ocasio
Flushing,NY
Summary
Dynamic professional with a proven track record at the Law Offices of Charles E. Binder and Harry J. Binder, LLP, excelling in customer satisfaction and database entry. Enhanced team efficiency by training new clerks. Strong multitasking and communication skills drive exceptional service and operational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Clerk
Law Offices of Charles E. Binder and Harry J. Binder, LLP
12.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported staff on special assignments.
Guest Service Representative
TopGolf
08.2024 - 11.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Store Associate
FYE
11.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Crew Member
AMC
04.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Timber Creek High School
Orlando 08.2020 - 05.2024
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Verbal and writing communication
- Prioritization
- Processing mail
Accomplishments
- Achieved completing all tasks with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk
Law Offices of Charles E. Binder and Harry J. Binder, LLP
12.2024 - Current
Guest Service Representative
TopGolf
08.2024 - 11.2024
Store Associate
FYE
11.2022 - 06.2023
Crew Member
AMC
04.2022 - 12.2022
High School Diploma -
Timber Creek High School
08.2020 - 05.2024
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