Jadzia Lynch
Experienced hospitality worker
Bryan,TX
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Hilton Garden Inn Hotel
College Station, TX
09.2023 - Current
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments and meetings for management team.
- Investigated and analyzed client complaints to identify and resolve issues.
- Reported suspicious individuals to supervisor.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Barista
Minuti Coffee
College Station, TX
06.2023 - 09.2023
- Utilized POS system to receive and process customer payments.
- Sliced fruits, vegetables and meats for use in food service.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot or cold beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Memorized official and off-menu coffee and tea preparations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Restocked product displays based on demand and projected sales.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Receptionist
Lake Austin Spa Resort
Austin, TX
08.2022 - 01.2023
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sales Associate
DSW
Fayetteville, NC
08.2020 - 07.2022
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Described merchandise and explained use, operation and care.
- Conducted inventories on a regular basis to track stock levels.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Associate of Science - Biology
Fayetteville Technical Community College
Fayetteville, NC06-2021
High School Diploma -
Cumberland Polytechnic
Fayetteville, NC06-2021
Skills
- Administrative Support
- Technical Support
- Project Coordination
- Clerical Support
- Scheduling
- File Management
- Multi-Line Telephone Skills
- Security Awareness
- Professional Demeanor
- Meticulous and Organized
- Greeting and Seating Clients
- Information Protection
- Time Management
- Mail Handling
- Verbal and Written Communication
- Tech-Savvy
- Professional and Polished Presentation
- Organization Skills
- Positive and Professional
Affiliations
- Enjoys reading
- Likes to travel
- Enjoys spending time with family and friends
Certification
- TABC certified
- Alcohol handler's certification
Timeline
Receptionist
Hilton Garden Inn Hotel
09.2023 - Current
Barista
Minuti Coffee
06.2023 - 09.2023
Receptionist
Lake Austin Spa Resort
08.2022 - 01.2023
Sales Associate
DSW
08.2020 - 07.2022
Associate of Science - Biology
Fayetteville Technical Community College
High School Diploma -
Cumberland Polytechnic
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