Jadzia Torres-Nelson

Patient Care Coordinator

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Created the training curriculum and trained new staff members on procedures and protocols, ensuring consistency in patient care delivery.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Oversee all patient coordinators and performed weekly call audits to assure excellent patient care.
• Every person on our team was screened for hiring and trained by me.
• Implemented new call scripts and tested workflow for each client to assure high scheduling rates and low no show rates.

Compliance Observer

• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
• Assisted our Chief Compliance Officer with updating documents for our Pen testing and SOC2 audits.

Help Desk Support

• Provided basic end-user troubleshooting and desktop support.
• Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
• Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
• Monitored systems in operation and quickly troubleshot errors.
• Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
• Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
• Streamlined help desk processes for increased productivity and improved response times.
• Used ticketing systems to manage and process support actions and requests.
• Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.